Serve Fairmont Empress guests in Victoria as a part-time Royal Service Agent, handling calls, messages, and requests with polished communication. Support overnight coverage when required.
This permanent Rooms position requires recent hotel or luxury service experience. You will use Royal Service software, coordinate with departments, and provide information about the hotel. Strong typing, clerical organization, and English communication support accurate follow-up. Knowledge of Opera and Windows is valuable.
Key Responsibilities: Process internal and external calls professionally
Take ownership of caller requests and follow up
Monitor the Royal Service software system
Coordinate information with hotel departments
Handle faxes, voice messages, and written messages
Requirements: One year of recent hotel experience, or six months administrative experience
Fluent verbal and written English skills
Solid interpersonal, communication, typing, and clerical skills
Knowledge of Opera and Windows is an asset
Availability for flexible and night shifts
Bring guest service, call handling, and organized follow-up skills to Royal Service at Fairmont Empress in Victoria.

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📌 Royal Service Agent Victoria (British Columbia)
🏢 FAIRMONT
📍 British Columbia