Auto Repair shop Customer Service Representative (CSR)

Full-Time | $20–$23/Hour | Monday–Friday | Career Advancement

Position Overview
CK Motors Inc. is an established and growing automotive repair facility in Woodbridge, Ontario, servicing 250+ customer-pay vehicles monthly.

We are seeking a professional, sales-oriented, and highly trainable Customer Service Representative to support customer communications, appointment scheduling, sales development, and front-office operations.

The ideal candidate brings proven customer-facing experience, excellent interpersonal skills, a strong service mindset, and the ability to learn and consistently apply established procedures.

Previous automotive experience is not required. Training will be provided.

COMPENSATION & ADVANTAGES

$20–$23/hour, determined by demonstrated sales ability, communication skills, experience, and trainability

Full-time, Monday–Friday schedule with no weekend shifts

Structured onboarding, practical training, and ongoing mentorship

Career development opportunities toward Service Advisor and management positions

Support from experienced Service Advisors, Technicians, and Management

Established workflow supporting 250+ customer-pay vehicles monthly

REQUIRED QUALIFICATIONS

Previous retail sales or direct customer-service experience

Strong verbal communication and telephone skills

Proven ability to handle customer concerns professionally and effectively





Sales-oriented approach with confidence recommending services and securing appointments

Ability to learn quickly and apply training consistently

Willingness to follow approved phone scripts, operational procedures, and management direction

Receptiveness to coaching, feedback, and continuous improvement

Strong organization, reliability, accountability, and professional presentation

Relevant backgrounds include: Fashion and apparel retail, hospitality, restaurants, bars, real estate offices, reception, and other high-volume customer-facing environments.

KEY RESPONSIBILITIES

Manage inbound customer calls using approved CK Motors scripts

Convert inquiries into scheduled appointments

Welcome customers and deliver professional front-office service

Respond to customer inquiries, concerns, and objections

Conduct outbound follow-up calls to support appointments and sales

Assist with parts ordering, documentation, and daily operations

Develop service presentation and sales skills through ongoing training

CAREER DEVELOPMENT
This position provides a structured entry point toward an Automotive Service Advisor career, with potential future advancement into management based on demonstrated performance, capability, and business needs.

We value customer-service excellence, measurable sales results, coachability, accountability, and long-term professional growth.

CK Motors Inc. | Woodbridge, Ontario
We care for you. And your car.

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📌 Auto Repair shop Customer Service Representative (CSR) (Ontario)
🏢 CK MOTORS
📍 Ontario