## **Job Description****Build the future with us**Are you analytical, detail-oriented, and motivated by the opportunity to support clients when it matters most? As a **Claims Analyst** with our Special Markets Claims team, you will assess lower-risk and non-core claims in accordance with policy provisions, internal guidelines, and service standards.This role offers an excellent opportunity to develop strong foundational claims expertise in policy interpretation, file management, decision-making, and customer communication. Depending on your experience and training, you may also adjudicate limited-risk products and a defined portion of a core product.You will work closely with Claims Specialists, contribute to the team’s day-to-day operations, and progressively build the knowledge and capabilities required to advance your career within claims.**What you’ll accomplish with us**As a **Claims Analyst**, you’ll be at the core of our mission. Here are the main responsibilities:* Adjudicate non-core and lower-risk Special Markets claims within assigned authority levels.* Assess eligibility and entitlement based on policy provisions, medical information, and supporting documentation.* Request, review, and analyze the documentation required to support fair and objective claim decisions.* Communicate claim decisions clearly, professionally, and respectfully to claimants, brokers, third-party administrators, policyholders, benefit administrators, and internal partners.* Maintain accurate, timely, and objective claim file documentation in accordance with regulatory, privacy, and audit requirements.* Identify and escalate complex, sensitive, or higher-risk claims to the appropriate senior-level resource.* Depending on business needs, experience, and training,



assist with a defined portion of a core product within an established scope and authority.* Develop and maintain positive working relationships with clients and business partners while ensuring compliance with policy provisions and privacy requirements.* Participate in meetings and discussions related to claims-handling practices and service delivery.* Build and maintain your knowledge of Special Markets products, policies, procedures, and industry practices.* Participate in training, coaching, and knowledge-sharing activities.* Apply feedback to continuously improve decision-making, communication, and claim quality.* Support team operations through collaboration, information sharing, professionalism, openness, and respect.**What could accelerate your success in this role**We’re looking for someone who:* Has experience in the insurance industry or in a related claims environment;* Demonstrates strong analytical, critical-thinking, and problem-solving skills;* Is recognized for their attention to detail and ability to make objective, well-supported decisions;* Can interpret policy provisions and supporting documentation effectively;* Manages competing priorities while consistently meeting established service standards;* Demonstrates strong customer service, verbal communication, and written communication skills;* Builds positive and qualified relationships with clients, colleagues,



and business partners;* Is committed to continuous learning and receptive to coaching and feedback;* Has foundational knowledge of group life, health, accident, and sickness plans, which would be considered an asset;* Bilingualism in English and French would be considered a strong asset, as the preferred candidate will be expected to support a significant volume of both English and French claims on a regular basis.**Why you’ll love working with us*** A work environment where learning and development merge with a collective pursuit of excellence;* AI is in everyone’s hands, empowering you to increase your personal effectiveness while supporting the organization’s growth;* A healthy, safe, fair, and inclusive environment where potential can be freely expressed and developed;* The opportunity to work in a hybrid environment, supported by flexibility and access to inspiring and innovative workspaces;* Competitive benefits: Flexible group insurance, competitive pension plan, stock purchase plan, vacation and wellness/personal development days, telemedicine, employee and family assistance program, ergonomic furniture program, performance bonus, discounts on iA products, and much more! **Apply now and get ahead of your career, where your talent really belongs!****Still unsure about applying?**At iA, we believe in potential and value diverse experiences. If this role inspires you, go ahead and apply. Your place might be with us, and we want to get to know you!*The typical hiring range for this position is between CAD $50,159 and CAD $65,833 per year; the base salary offered may vary depending on knowledge, skills, years of experience, and internal equity related to the role.*
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📌 Claims Analyst (British Columbia)
🏢 iA Financial Group
📍 British Columbia