Royal Service Agent Restricted (Part-time)
Part-time
Job-Category: Rooms
Job Type: Permanent
Job Schedule: Part-Time

Recognized as the #1 Best Canadian Hotel in Travel + Leisure's 2025 & 2026 World's Best Awards, Fairmont Empress is located in Victoria, BC, overlooking the city's sparkling Inner Harbour. A Forbes recommended and MICHELIN key hotel that offers 431 beautifully appointed guest rooms and suites, Fairmont Spa with signature West Coast experiences, and Q at the Empress featuring Pacific Northwest cuisine, an award-winning wine list, and regionally focused cocktail culture. World-famous Tea at the Empress is served in the Lobby Lounge with stunning harbour views. The magnificent property completed a $60+ million restoration in 2017 that celebrated its proud history while moving the hotel into a new era of modern luxury and transforming the iconic property into a must-visit destination. In 2023, the property introduced a revamped Fairmont Gold Experience, including a major renovation to the Fairmont Gold floor. 88 Fairmont Gold roomsand a newly renovated lounge are ready to accommodateguests. Located on Vancouver Island, Canada's Castle on the Coast is the ideal starting point to explore British Columbia's stunning natural and expansive beauty. Historic Hotels Worldwide recognizes the property's prestigious grounds as the Top 25 Most Magnificent Gardens in the World.

What is in it for you:

Employee benefit card offering discounted rates at Accor properties worldwide

Exclusive Employee and Friends & Family Discounts at Fairmont Hotel Vancouver

Exclusive access to the Pacific Northwest Food & Beverage Discount Program with 50% off at our dining destinations in Vancouver, Victoria, and Whistler

Opportunity to develop your talent and grow within your property and across the world!

Complimentary meal during your shift through our Colleague Dining Program

Complimentary uniform laundering

Access to our comprehensive benefits and wellness programs, including extended healthcare benefits and RMT, dental, vision, and complimentary counseling, wellness sessions,



financial and family planning through GreenShield

Access toour company-matchedDefined ContributionPension Plan(DCPP)

Opportunity to develop your talent throughcoaching andour Leadership Mentoring Programs

Hourly pay rate from $28.20 to 32.23

What you will be doing:

Consistently offer professional, friendly and engaging service

Process all external and internal calls by redirecting or assisting the caller

Take ownership of the caller's request and ensure follow up according to hotel standards

Have a sufficient working knowledge of all departments, in particular Housekeeping, Front Office and Engineering

Maintain and monitor the "Royal Service" software system

Serve as a liaison for Guests requiring information relating to all aspects of the hotel

Handle and distribute faxes, voice messages and written messages for internal and external Guests

Have full knowledge of the hotel's emergency procedures

Follow department policies, procedures and service standards as well as safety policies

Overnight shift coverage when required

Other duties as assigned

Your experience and skills include:

Minimum one (1) year of recent experience within the last five (5) years in a hotel of similar size, complexity, and guest service expectations, or a minimum six (6) months of recent experience in an administrative position within a luxury hospitality or service-oriented setting.

Impeccable grooming and presentation

Fluency in English language skills, both verbal and written

Strong interpersonal and communication skills

Strong typing and clerical skills, organized and detail oriented

Knowledge of computerized Front Office systems required with emphasis in Micros-Fidelio based programs (Opera) and Windows,



MS Office Suite an asset

Technologically savvy an asset

Strong knowledge of Victoria an asset

Ability to handle many conflicting priorities at any given time and ability to work well under pressure

Must be willing to work flexible shifts including night shifts

A passion for guest service, with prior experience in customer service an asset

A hospitality diploma is an asset

Physical ability to perform the requirements of the job, including

Sitting for extending periods of time

Occasional lifting and carrying of heavy loads.

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Your team and working environment: Welcome to Canada's Castle on the Coast. The Empress Hotel sits proudly at the centre of culture and history in Victoria, British Columbia. This is the best of all worlds - where contrast meets distinction, opulence blends harmoniously with the understated and fabled history meshes with contemporary affairs. This award-winning Victoria hotel and National Historic Site is an alluring blend of classic and contemporary, vintage and cutting-edge: Where Modern meets Iconic. Come join our wonderful team of hospitality experts!

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo!

#BELIMITLESS

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📌 Royal Service Agent Restricted (Part-time) (British Columbia)
🏢 FAIRMONT
📍 British Columbia