Serve BMO customers at 100 King Street West using personal banking knowledge and robust interpersonal skills. Work across branches or channels as market needs require.
This Customer Service Representative position supports everyday banking and credit card needs through advice, transactions, and referrals. No prior experience is necessary; related post-secondary education is desirable. The work emphasizes digital guidance, collaboration, and customer-focused problem solving.
Key Responsibilities: Welcome customers and handle banking transactions and inquiries
Review profiles and identify personal banking needs
Refer customers to BMO colleagues and specialists
Explain digital and self-serve banking options
Escalate complex or unresolved situations to managers
Requirements: No prior experience necessary
Related post-secondary degree or certification desirable
Basic verbal and written communication skills
Strong interpersonal, listening, and problem-solving skills
Confidence using digital tools and applications
Bring personal banking knowledge, customer service, and digital guidance skills to BMO’s customer-focused branch team.

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📌 BMO Personal Banking Representative (Ontario)
🏢 BMO
📍 Ontario