Description ABOUT THE POSITION
The BarSupervisor contributes to the oversightoffront of house operations. This position is responsible for several functions including but not limited to coordination of sales, training, employee and guest service, opening and/or closing, and service recovery where needed. TheBarSupervisor must ensure a positive company image is always maintained through client and employee interactions through consistent delivery of remarkable service.
WHO WE ARE
Recognized as Canada’s Best New Restaurant of 2015 by Air Canada’s enRoute magazine, Pigeonhole Beltline was first dreamed up in the back of a London taxi. It was conceptualized as a place for spontaneity; a place you’d discover on your way to dinner and never leave. A place that could evolve and adapt with time that wasn’t beholden to a specific culinary focus and includes a small but deliberate wine, beer and cocktail list. Focused on warm and intentional hospitality and ever-changing dishes, the menu will give customers a culinary experience like no other in Calgary.
WHAT WE OFFER
Competitive Hourly Wage
Extended health benefits after 90 days for all full-time employees
Paid leave for sick and bereavement
25% Company-wide food & beverage discount & access to frequent local business discounts/specials
WHAT YOU'LL DO
Ensure that department goals are communicated, understood, and met by hourly staff
Work with management to ensure that newly hired hourly staff receive orientation training
Counsel hourly staff on work related concerns and issues to ensure satisfaction and productivity enlisting the support of management as needed
Listen to hourly staff’s suggestions for improving how work is done and guests are served. Gain management support as needed to act upon suggestions
Work with management to ensure that hourly staff have the necessary resources to effectively perform their jobs (e.g., supplies, equipment, and inventory )
Ensure that hourly staff are trained on technical and service aspects of the job (e.g., food, customer service)
Work with management to ensure that hourly staff clearly understand their job roles, responsibilities, and performance expectations
Address guest concerns, requests, or issues either individually or by enlisting the help of others (i.e.,



management and staff)
Give constructive feedback to hourly staff to help them improve
Create, educate, mix, pour, garnish, and serve alcoholic and non-alcoholic beverages for the bar and restaurant guests.
Consistently execute drink production principles and practices, ensuring that all recipes and practices are followed.
Adapt to different personalities of clients, vendors, and coworkers to maintain high service levels and efficient operations.
Ensure all services and orders delivered within the bar operation are charged for correctly.
Maintain effective cost and portion controls to meet profit goals.
Ensure all surfaces and equipment are kept clean and in excellent condition through personal inspection and by following the restaurant’s preventative maintenance programs.
Ensure drink times are in line with the restaurant guidelines.
Assist in placing product orders and ensure fresh product through a detailed and updated order guide.
Act as a “bridge” between management and hourly staff to facilitate department operation (e.g., keep managers appraised of hourly staff activities, issues, challenges, etc.)
Collaborate with management to develop and carry-out ideas and procedures to continuously improve
Enforce compliance with all regulatory governing agencies (e.g., AGLC, safety, O HS , department‑specific procedures such as food standards)
Collaborate with management to recognize and celebrate hourly staff performance contributions (e.g., department-specific recognition programs)
Manage basic human resource issues/concerns of hourly staff enlisting the support of management as needed
Have a desire to be mentored by your peers and take initiative on furthering your job functions and duties
Attend meetings as required




Ensure every guest is handled with the highest level of professionalism and complaints are dea lt with quickly and efficiently
Adapt to different personalities of clients, vendors and coworkers without losing focus
Possess high professional ethics and avoid extreme famil iarity or conflicts with others
Delegate appropriate t asks and manage staff workloads
Recognize problems and be able to appropriately resolve using good judgment, negotiation, tact and initiative according to company policy and procedure
Occasionally perform physical activities in a variety of environmental conditions that require moderate to maximum strength including sitting, climbing, lifting, balancing, wa lking and handling of materials
Work overtime when needed an d assist the workload of others
Execute ad‑hoc administrative and operational duties are required
WHAT YOU HAVE
Previous experience with demonstrated success in a comparable role for an establishment of similar guest capacity, staff number, and affected by seasonality (at least 2 years preferred)
Advanced knowledge of industry best practices, guest services and food and beverage
Robust communication skills with ability to establish and develop relationships with employees, partners, vendors, and customers
Ability to maintain professionalism, control, and composure in difficult and stressful situations
Demonstrated ability to organize effective work schedules, delegate tasks and work effectively under pressure to achieve objectives
Working knowledge of applicable employment related legislation
Experience handling employee issues /concerns and executing performance management procedures including performance reviews, disciplinary actions , and terminations
Solid team player that leads by example and has demonstrated the ability to reliably execute or delegate work to meet objectives
Experience and knowledge of budget analysis methods, general accounting skills and ability to operate a cash register or POS system
Ability to fluently communicate in both written and verbal English
ProServe Certification is required
Ability to stand for extended periods of time and lift 50lbs
Comfortable using Microsoft Office Suite
Possess high professional ethics and avoid extreme familiarity or conflicts with other

#J-18808-Ljbffr

📌 Bar Supervisor - Pigeonhole 17th (Alberta)
🏢 Concorde Entertainment Group
📍 Alberta