Looking to supercharge your career, expand your skillset and conquer daily tasks with the support of a fantastic team?

Flaman Sales has a outstanding opportunity for you!!!! Our Nisku, Alberta location currently has an opening for an enthusiastic, friendly and motivated Service Advisor/Warranty Administrator to join our team!!! This is a permanent, full-time position working forty(40) hours per week, Monday to Friday.

Flaman offers

advancement opportunities within the company

competitive compensation

excellent benefits

RRSP plan

an on-site gym

three (3) weeks vacation!!

At Flaman, we're committed to keeping our fields producing, businesses moving and our team's skillset growing. We value the importance of building strong relationships with our customers as well as within our team. We have a strong customer service focus and believe in making things better, one customer at a time.

Primary Responsibilities include (but are not limited to):

Provide excellent customer service to both internal and external customers

Respond to customer inquiries and requests in person, over the phone, via email and through Kenect (text messaging) regarding service needs,

ensuring responses are given in a timely manner

Advise customers about necessary service & routine maintenance while providing updates on progress of repair

Complete required paperwork with accuracy according to company policies, procedures and protocols

Prepare work orders by detailing the unit’s problems or symptoms ensuring to convey accurate information to the Service Technician





Complete all CVIP certifications paperwork

Prepare invoices, arrange for billing of services, and collect payments

Electronic processing of accurate open and complete work orders

Data entry of Tech’s time and repair stories

Create PO’s for sublets

Various clerical duties including photocopying, sorting/filing, etc

Schedule customer appointments.

Service check-ins/walk arounds, set expectations with customers (re: timelines, etc)

Executing all warranty duties and responsibilities including processing payments

Process all transit damage claims

Process all insurance claims and payments

Order replacement VIN stickers

Dealership support to internal departments and rental dealers

Maintain a clean tidy and organized workspace

Remain current with product knowledge regarding parts, hardware and new equipment

Collaborate with service and parts team to ensure work is completed in a timely manner

Follow up with manager/supervisor and other internal departments as needed·

Other duties as required and/or tasked by Manager

Overtime may be necessary during busy seasons

Skills and Qualifications:

Recognize the importance of building strong,



lasting relationships with customers, vendors and co-workers

Proficient with technology, computer applications, including Microsoft Office and other industry specific software programs

Familiarity with mechanical and agricultural equipment /trailers (considered an asset)

Self-motivated and results-oriented

Must be accountable, reliable and have good problem-solving skills

Good time management skills with the ability to multi-task and balance priorities

Strong organizational skills, attention to detail and excellent follow-through

Capable of safely lifting up to 50 lbs. on your own

Valuable communication skills both verbal and written (fluent in English)

Able to take direction and work as a team player

Maintain a positive “can do” attitude

Have great work ethic and willingness to expand industry knowledge/education

Valid Class 5 driver’s license, clean drivers abstract and satisfactory criminal record check

We are an equal opportunity employer, committed to workforce diversity. We thank all applicants for their interest in this position, however, only candidates selected for interviews will be contacted.

Note: It has been brought to Flaman's attention that there may be fraudulent job postings on various online hiring platforms. Be aware that fraudster's are seeking personal information and may even provide “fake” job offers. Any job offers from postings deemed to be fraudulent are in no way associated with Flaman.

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📌 Service Advisor/Warranty Administrator (Alberta)
🏢 Flaman Group
📍 Alberta