LEVEL: SALARY SUPERVISOR : CUSTOMER SERVICE MANAGER RANGE: $52,000.00 - $65,000.00 GENERAL PURPOSE: The Customer Service Representative is responsible for communicating with customers regarding orders, pricing schedules, order tracking, and delivery schedules. The CSR will provide customer service duties and administrative support activities in support of the Rogers Foods Sales Team.
Post Secondary business administration training
Proven Microsoft Dynamics (D365) and other Microsoft program skills
Demonstrated interpersonal skills and aptitude to work within a team environment.
Excellent written and verbal communication skills, with attention to detail
Self-motivated problem solver with organizational and time management skills
On-site, in person role, within an office setting
Accurately and completely process and manage customer orders using Microsoft (D365)
Manage all order-related changes, including revisions, cancellations, and updates
Serve as the customer order entry contact, responding to phone and email inquiries promptly and professionally
Coordinate with the Master Planner, Shipping,



and Warehouse teams to ensure efficient order fulfillment and resolve any issues
Collaborate with the Sales team to support new and existing customer contracts, order delays, rush deliveries, and customer complaints.
Providing backup support for invoicing and customer account reconciliation
Assist with facilitating the flow of paperwork and communication between corporate sales, finance, and manufacturing divisions
Invoice and supply customers with order related documents
Provide reception duties and support as required
Communicate with customers, agents, and carriers, regarding orders, pricing schedules, order tracking, and delivery schedules
Communicate with Sales Managers regarding customers’ special needs or requests
Prepare reports and correspondence related to customer orders, inventory, and so forth
Follow good manufacturing practices (GMP) while performing job duties and tasks
Other related duties as assigned

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📌 Customer Service Representative (British Columbia)
🏢 Rogers Foods
📍 British Columbia