Employer: Industrial Alliance, Auto and Home Insurance Inc.
Other Possible Location(s): Montreal, Quebec
Job category: Customer Service and Administrative Support

** This position can be performed remotely from anywhere in Quebec.

Build the future with us

Are you driven by claims management, customer experience, and the development of lasting partnerships? Would you like to contribute to the purpose of a company that aims to help its clients feel confident and secure about their future?

As a Claims Partnerships Advisor- Home Insurance, you will play a key role in developing and maintaining a network of suppliers and partners that meets the needs of the Assistance and Claims sector, while monitoring partner performance and supporting the growth of these business relationships.

This position is a great opportunity to showcase your skills and fully realize your potential within a caring and trustworthy company. Here, people and their development are at the heart of our priorities, fostering an environment that encourages collaboration and innovation.

What you’ll accomplish with us

As a Claims Partnerships Advisor- Home Insurance, you’ll be at the core of our mission. Here are the main responsibilities:

Select partners and analyze service proposals

Establish shared objectives with partners and support them in achieving their goals

Develop partnership strategies to meet the needs of the Assistance and Claims sector across different regions

Participate in negotiating agreements

Conduct qualitative and quantitative partner assessments in accordance with established procedures

Work with suppliers to ensure compliance with agreements, policies, and procedures

Assess the potential impact on partners when decisions are made in significant cases and take appropriate action

Advise the Director,



Property Estimating and Partnerships, on the development of business strategies

Conduct comparative cost-benefit analyses of agreements with suppliers and partners

Handle complaints and concerns involving business partners

Collaborate with claims adjusters and business partners on disputed cases to facilitate resolution

What could accelerate your success in this role

We’re looking for someone who:

Has a college diploma or other relevant education

Has at least three years of relevant experience related to the role

Has a strong understanding of the property and casualty insurance industry and post-loss services

Is recognized for their strong communication skills

Stands out for their negotiation skills and ability to build and maintain strong business relationships

Demonstrates a strong customer focus and sound business judgment

Is recognized for their analytical abilities and strong synthesis skills

Demonstrates sound decision-making skills, autonomy, and a robust sense of accountability

Has an advanced level of French proficiency, as the role requires clear and effective communication with French-speaking clients, business partners, suppliers, and internal stakeholders on a regular basis.

Why you’ll love working with us

A work environment where learning and development merge with a collective pursuit of excellence

AI is in everyone’s hands,



empowering you to increase your personal effectiveness while supporting the organization’s growth

A healthy, safe, fair, and inclusive environment where potential can be freely expressed and developed

The opportunity to work in a hybrid environment, supported by flexibility and access to inspiring and innovative workspaces

Competitive retirement savings plan

Employee share purchase plan

Vacation program, wellness days, and personal development days

Employee and Family Assistance Program (EFAP)

Ergonomic furniture program

Performance bonus

Discounts on iA products

And much more!

Company Overview
iA Financial Group is the strength of a company with a human side, with its over 10,000 employees. Together, we have earned the trust of our more than five million clients and 50,000 advisors who have chosen us for their insurance, savings, and wealth management.

With over $235 billion in assets, we’re a key player in the financial services industry in Canada and the United States. The secret to our success? Investing in you, one person at a time. Because, for over 130 years, we have believed that it’s by supporting our employees and surrounding ourselves with the most reputable leaders in the industry, we will continue to innovate.

Our commitment to Diversity and Inclusion
At iA Financial Group, we support and celebrate diversity. We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability.

Please note that if you need help or assistance to make the recruitment process more accessible for you, write to us . Someone from our team will be happy to assist you.

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📌 Claims Partnerships Advisor- Home Insurance (Quebec City)
🏢 Industrial Alliance Insurance and Financial Services Inc. -
📍 Quebec City