Lead airport operations and frontline teams as a Service Delivery Manager at Toronto Pearson International Airport in Mississauga. Drive safety and service excellence.
GardaWorld seeks a people-focused Service Delivery Manager for airport security operations at YYZ. You will apply leadership, communication, problem-solving, and operational management skills. The position supports efficient operations, productivity, quality targets, and customer experience improvement.
Key Responsibilities: Lead daily airport operations for efficiency, safety, and service excellence
Drive productivity and quality performance targets
Coach frontline teams in airport operations
Monitor operational KPIs and continuous improvement initiatives
Ensure compliance with aviation security procedures
Requirements: Post-secondary education or equivalent qualified experience
One to three years of leadership experience
Strong leadership, communication, and problem-solving skills
Experience in fast-paced operational environments
English required; French considered a strong asset
Support GardaWorld airport security operations through leadership, KPI monitoring, compliance, and customer service at YYZ.

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📌 Airport Operations Service Delivery Manager (Ontario)
🏢 GardaWorld
📍 Ontario