Design scalable Customer Success operations at Quadient using Salesforce, workflow automation, and data analysis in a hybrid work model. Improve renewals and handoffs.
The Customer Success Operations Analyst builds processes, systems, and data practices supporting efficient operations at scale. You will partner with Sales, RevOps, Deal Desk, Finance, and Collections across a SaaS setting. The work focuses on preventing upstream issues through clear, repeatable workflows.
Key Responsibilities: Map and optimize processes from sales handoff through expansion
Manage credits, churn, and FTL case frameworks
Build Salesforce workflows, fields, automations, dashboards, and reports
Monitor data quality, renewals, customer health, and SLA performance
Create playbooks,



documentation, and training for Customer teams
Requirements: Bachelor’s degree or equivalent experience in a related field
Three to five years in Customer Success or Revenue Operations
Hands-on Salesforce experience with reports and workflows
Customer success platform experience, such as Gainsight or Totango
Advanced Excel, analytical, organizational, and communication skills
Apply process engineering, Salesforce expertise, and operational analysis to strengthen Customer Success delivery at Quadient.

#J-18808-Ljbffr

📌 Customer Success Operations Analyst (Ontario)
🏢 Quadient
📍 Ontario