Support Nissan customers and dealers as a bilingual Senior Customer Service Representative in Mississauga, with four onsite days and one remote day.
This full-time Nissan Canada position handles escalated automotive finance concerns across departments. You will use English and French, effective communication, and creative problem-solving to support representatives, dealers, customers, and vendors. The role requires accurate correspondence, coaching, and workflow monitoring.
Key Responsibilities: Resolve escalated customer and dealer issues across departments
Assist representatives with customer and dealer solutions
Conduct training on policies and procedures
Verify representative work for detail and accuracy
Monitor quality, workflow, mail, and email responses
Requirements: High School Diploma required
One to three years of automotive finance customer service experience
Bilingual English and French communication skills
Proficiency in Word, Excel, Outlook, and new systems
Solid organization, multitasking, and communication skills
Apply bilingual customer service, coaching, and escalation expertise to support Nissan customers and dealers in Mississauga.

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📌 Bilingual Senior Customer Service Representative (Ontario)
🏢 Nissan Motor Iberica
📍 Ontario