Support Toronto seniors through crisis counselling and risk assessment as a Crisis Counsellor with WoodGreen in Toronto. This permanent role uses a hybrid work setting.
Working with the Toronto Seniors Helpline, you will respond to telephone and web chat requests, screen callers, and assess safety risks. You will provide supportive counselling, crisis de-escalation, and short-term case management while connecting callers with appropriate services. The program supports seniors and caregivers across Toronto.
Key Responsibilities: Respond to telephone and web chat service requests
Conduct standardized screening and determine appropriate responses
Assess risks to callers and others
Provide counselling, de-escalation, and short-term case management




Document cases and maintain accurate statistical data
Requirements: Bachelor degree in Social Work or related field
Registration with Ontario’s social work regulatory body
Experience supporting older adults and caregivers
Two years’ telephone counselling and crisis intervention experience
Robust assessment, communication, and community resource skills
Bring crisis intervention, supportive counselling, and risk assessment skills to WoodGreen’s Toronto Seniors Helpline team.

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📌 Crisis Counsellor Toronto Seniors Helpline (Ontario)
🏢 WoodGreen Community Services
📍 Ontario