Lead audio-visual floor operations as an Event Operations Manager, focusing on customer service, technician workflow, and team leadership. Work occurs in hotel and convention center environments.
This Encore manager oversees daily event technology operations and reports to an Operations Director or Director, Event Technology at qualifying locations. The position combines workforce and inventory cost control with client service and staff development. It requires audio-visual knowledge, supervisory experience, and operational judgment.
Key Responsibilities: Manage technician workflow and daily floor activities
Supervise scheduling, timekeeping, and operational staff
Maintain equipment sheets, inventory, safety, and quality
Meet guests and verify equipment setups onsite




Review billing and identify potential client challenges
Requirements: High School Diploma required; Bachelor’s degree preferred
Four-plus years audio-visual and hospitality experience
Two-plus years supervisory experience or Encore ADOP completion
Working knowledge of live-show audio-visual equipment
Computer hardware, software, Internet, and Microsoft Office proficiency
Apply event operations leadership, audio-visual expertise, and customer service focus to support successful Encore productions.

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📌 Event Operations Manager Audio Visual (Ontario)
🏢 Encore Global
📍 Ontario