Patient support and communication define this full time Patient Experience Representative role at Prenuvo’s Vancouver Head Office. Serve patients across phone, email, and chat.
As a Patient Experience Representative, you will support sales, patient care, and retention efforts. You will educate patients about services, manage accounts, schedule scans, and resolve issues. Strong communication, emotional intelligence, and data awareness support this patient-centered work.
Key Responsibilities: Provide customer service through phone, email, and chat channels
Resolve patient and physician inquiries professionally and promptly
Guide account setup, billing questions, and login troubleshooting
Schedule scan appointments and support medical intake forms
Record interactions,



satisfaction, complaints, and outstanding follow-ups
Requirements: Customer support, service, or success industry experience is an asset
Strong written, verbal, interpersonal, and team-oriented communication skills
Patient privacy and confidentiality awareness
Ability to multitask, prioritize, and work under pressure
Flexibility to work weekends and holidays
Bring professionalism, supportive communication, and patient-focused service to Prenuvo’s Vancouver patient experience team.

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📌 Patient Experience Representative Vancouver (British Columbia)
🏢 Prenuvo
📍 British Columbia