Lead customer service operations with Sobeys Inc., using staff management and retail merchandising skills to strengthen shopping experiences and store performance.
This Service Clerk role supports the Customer Service Manager across in-store activities. You will oversee service staff, manage scheduling, recruiting, training, and performance management, and maintain customer relations. The position also covers inventory management, cash controls, compliance, and department administration.
Key Responsibilities: Support the Customer Service Manager in leading store teams
Schedule, recruit, train, and manage service staff performance
Order products, maintain inventory records, and manage displays
Handle customer issues and requests while supporting loyalty
Monitor cash balances, variances, discrepancies, and payroll functions
Requirements: High school diploma
At least 18 months of service department experience
Thorough knowledge of service operations and capabilities
Proficiency with Microsoft Office Suite
Robust oral and written communication skills
Apply customer service leadership, inventory management, and operational knowledge while supporting Sobeys store teams and customers.

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📌 Customer Service Department Manager (Quebec City)
🏢 Sobeys
📍 Quebec City