Support Pharmacare customers by telephone as a Customer Service Representative with Medavie, using attentive listening and clear communication. Flexible onsite, hybrid, and remote arrangements are available.
This casual three-month term position begins in late January 2027. Working in Medavie’s contact center, you will handle high call volumes, understand customer needs, and provide consistent service. The schedule runs Monday through Friday, from 8:00 am to 5:00 pm.
Key Responsibilities: Resolve incoming telephone calls at first contact
Assess customer needs and provide timely follow-up
Explain program eligibility and general inquiries
Resolve challenging situations using effective strategies
Process documentation for provincial programs
Requirements: High school diploma required
Solid listening, verbal, and written communication skills
Accurate data entry and attention to detail
Computer experience with multiple software applications
Reliability Status Clearance with Enhanced Level B requirements
Bring customer service focus, precise documentation, and strong communication to Medavie’s Pharmacare contact center team.

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📌 Pharmacare Customer Service Representative (Nova Scotia)
🏢 Medavie
📍 Nova Scotia