Serve insurance clients across Canada using French and English, accurate service, and a hybrid schedule with three weekly office days.
This contract Customer Service Representative role supports an insurance client serving customers nationwide. You will explain retirement products, answer policy inquiries, and resolve increasingly complex requests. The work requires contact center experience, administrative systems knowledge, and robust customer service skills.
Key Responsibilities: Handle complex client service requests at initial contact
Explain retirement products and investment policy information
Process transactions and complete required policy forms
Resolve inquiries using multiple administrative systems
Report recurring concerns and recommend service improvements
Requirements: One year of contact center work experience
Fluency in French and English
Customer service focus and demonstrated skills
Knowledge of business policies and procedures
Analytical, organized, and effective problem-solving abilities
Apply bilingual customer service, policy knowledge, and analytical skills while supporting responsive insurance service across Canada.

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📌 Bilingual Insurance Customer Service Representative (Quebec City)
🏢 Recruit Action
📍 Quebec City