Support newcomer registration and client services as an Administrative Agent with the YMCA of Greater Toronto in Toronto. Use Salesforce and iCARE daily.
This full time contract role supports the Newcomer Information Centre through administrative and client-facing services. You will validate registrations, guide eligible clients through the platform, and assist with technical issues. Accurate records, reporting, scheduling, and confidentiality are central to the position.
Key Responsibilities: Book, confirm, and update in-person and virtual appointments
Assess registration requests and determine client eligibility
Orient eligible clients and assign Information and Referral Specialists
Enter and retrieve client data in Salesforce and iCARE




Prepare monthly reports and maintain accurate service records
Requirements: Post-secondary courses or equivalent experience in a related field
Previous administrative or clerical work experience
Proficiency with Microsoft Office, Outlook, and internet search engines
Salesforce knowledge is an asset
Ability to manage multiple projects with attention to detail
Bring administrative accuracy, technology skills, and client communication to newcomer services at the YMCA in Toronto.

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📌 Newcomer Services Administrative Agent (Ontario)
🏢 YMCA of Greater Toronto
📍 Ontario