Manage customer support operations for Rentokil-Terminix Canada using portal administration and solid communication skills in a hybrid Concord schedule.
This Support Services Administrator role serves commercial and residential customers with World Class customer service. You will manage work orders, Pest Pac scheduling, invoicing, and customer records. The position also supports Sales Team RFPs, service rescheduling, and National accounts receivable activities.
Key Responsibilities: Manage portals, work orders, and appropriate service dispatching
Schedule Pest Pac accounts and recurring service setups
Review completed orders and send invoices for payment
Resolve invoicing corrections, disputes, and customer inquiries
Organize contract files within consolidated client folders
Requirements: Undergraduate degree or related college diploma
Excellent interpersonal and customer relations skills
Strong verbal and written communication abilities
Strong attention to detail and multitasking ability
Previous RFP experience preferred, not mandatory
Apply customer service, portal management, scheduling, and invoicing skills while supporting Rentokil-Terminix customers in Concord.

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📌 Hybrid Customer Service Administrator (Ontario)
🏢 Rentokil Initial
📍 Ontario