Serve Intact customers through phone support, account adjustments, and clear communication in a flexible, hybrid work model.
As a Customer Service Representative I, you will answer questions, solve customer problems, and guide people through available digital tools. The growing team needs someone with at least six months of experience, computer skills, and solid communication. Call centre experience is an asset, while French and English bilingual service is required for regular English-speaking clientele.
Key Responsibilities: Answer incoming calls with exceptional customer service
Respond to account questions and make related adjustments
Guide customers through online and mobile self-service tools
Send policy documents or copies to clients
Resolve questions, re-enrollment needs, and customer problems
Requirements: At least six months of experience
Computer systems experience, including Apple and Android
Microsoft Office Suite and other computer skills
Autonomy, dynamism, and strong communication skills
French and English bilingual service capability
Use customer service, digital guidance, and account support skills to help Intact customers resolve needs by phone and online.

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📌 Customer Service Representative I (Quebec City)
🏢 Intact Financial
📍 Quebec City