Support advisors remotely as a Customer Service Representative specializing in Advisor Relations, using active listening and analytical problem-solving skills. Work a fixed 9:00 a.m. to 5:00 p.m. schedule.
You will serve as the first contact for advisors and their clients, resolving inquiries efficiently while providing guidance. The position combines phone and email support, technical troubleshooting, documentation, and follow-up. Success requires transparent communication, organization, accountability, and effective priority management. You will support English and French-speaking advisors and clients daily.
Key Responsibilities: Respond to inbound calls professionally using active listening
Provide accurate phone and email inquiry responses
Test, troubleshoot, and resolve tool-related technical issues




Document calls and emails in JIRA
Escalate unresolved issues and follow up within timelines
Requirements: Excellent verbal and written communication skills
Strong analytical, organizational, and problem-solving abilities
Two to three years in mutual fund call center operations
Advanced French proficiency for daily advisor support
IFIC Operations Course completion considered an asset
Bring bilingual communication, technical support, and customer service expertise to Advisor Relations while supporting reliable advisor experiences remotely.

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📌 Advisor Relations Customer Service Representative (Quebec City)
🏢 iA Financial Group (Industrial Alliance)
📍 Quebec City