Job Category : Community Impact and Programs
Requisition Number : HOUSI002160
Posted : October 20, 2026
Part-Time
On-site
Locations Showing 1 location
Edmonton
Edmonton, AB T5H3J7, CAN

Description The Mustard Seed is a certified Best Christian Workplace and humanitarian organization whose vision is to build community, grow hope and support change. The Mustard Seed combats the root causes of poverty throughout Alberta and works to create positive, lasting change in the lives of those we serve. The Mustard Seed provides basic services – food, clothing, and shelter, and is now increasing our support services – health & wellness centers, education, and employment coaching, as well as permanent supportive housing to those living in poverty within Alberta and British Columbia.
The Shelter Team Lead works alongside the Shelter Support Workers and the volunteers on the front line and is responsible for the running of basic services at the shelter. The team lead fulfills the mission of The Mustard Seed’s ministry by maintaining a high level of professionalism, respect and gratitude with all staff, donors, volunteers, community participants and visitors. The team lead makes the final decision when it comes to matters occurring on the floor and oversees shift operations. Crisis intervention and conflict resolution are daily occurrences for this role.
Position Type: Permanent Part-time Schedule: 8-hour shifts, 4:00 p.m. to 12:00 a.m. (four days on, four days off) Reporting to: Shelter Supervisor Location: Strathcona Shelter RFR#: 2319
MAJOR DUTIES AND RESPONSIBILITIES Be a supportive and proactive leader overseeing the Shelter Support Team
Follow appropriate health protocols and recommendations
Participate in daily sanitization of sleeping areas, common areas, and restrooms
Ensure provision of a warm, safe, clean space for respite for up to 40 adults
Ensure the follow through of the Support Staff’s responsibilities
Train, oversee, and mentor employees and volunteers
Provide feedback and encouragement to Support Staff
Facilitate team and critical incident debriefs
Collaborate with Shelter Supervisor regarding operational and staffing concerns
Liaise with Strathcona Shelter Staff and Wellness Advocates




Support the dignity of our guests by seeking to identify their needs in a respectful manner
Encourage and assist guests to seek resources and services that support guests in achieving their goals
Enforce guest suspensions when necessary
Provide crisis intervention as required
Provide person-centered support and care to guests in a flexible way that meets their needs
Take initiative to assess situations and make appropriate decisions to support staff and guests
Be comfortable having spiritual conversations with guests
Ensure that all emergency systems are fully operational and respond to any emergencies
Without direct supervision, be responsible for maintaining accurate records as required
Complete daily reports—ensure delivery of incident reports and collection and reporting of statistics
Respect proper boundaries with guests
Participate in all staff training
Attend regular general meetings and support meetings with supervisor
Support the ministry within The Mustard Seed Community
Act as a positive ambassador of The Mustard Seed
MINIMUM QUALIFICATIONS AND SKILLS Minimum 1 year experience in a social serving agency and/or counselling experience
Experience working within the culture of the inner city and/or with the less fortunate
A demonstrated passion to be involved in ending homelessness in Alberta
Ministry background considered a strong asset
Education in Social Work; Psychology; Counselling or related fields considered a strong asset
Strong leadership skills
Strong people and communication skills
Able to multi-task and demonstrate organizational skills with shifting priorities
Knowledge of mental illness and addictions
Customer service experience an asset
A self-starter with the ability to work in a cross-functional team
Desire to serve amongst a marginalized population




Experience working with volunteers
WORKING CONDITIONS Working hours will include some or all of the following: 10:0 am to 8:00 pm. Shift times are subject to change with pandemic response needs.
The working environment for this position requires moderate amounts of walking, climbing, standing, sitting, lifting, carrying, and daily interactions with colleagues and guests.
This position is often fast-paced, and requires moderate amount of mental effort to analyze information and problem solve.
This position requires the training and usage of two-way radio communications; MS Office based computer programming, and other database systems
This position is often rapid-paced and requires moderate amount of mental effort to analyze information, problem solve and process documents and data.
Moderate mental effort required to successfully accomplish the essential job functions such as responding to clients, intense situations (including traumatic incidents) and providing information.
The working environment for this position requires moderate amounts of walking, climbing, standing, sitting, lifting, carrying, and daily interactions with colleagues and guests.
This position requires the training in usage of a two-way radio communications; MS Office based computer programming, as well as the HMIS database system, FDARP, FOIP, First aid, NVCI, and SafeTALK.
ADDITIONAL REQUIREMENTS Must have legal authorization to work in Canada on a full-time basis for anyone other than current employer.
An employment background check is required for all positions at The Mustard Seed.
As The Mustard Seed is a Christian ministry, we require our employees to agree to respect and not detract from The Mustard Seed’s Employment Values during their employment at The Mustard Seed.
NOTE Your privacy is important to us. The information we collect is used solely for consideration for employment.
We thank all candidates for their interest, however, only those candidates selected for an interview will be contacted. The Mustard Seed reserves the right to amend job advertisements. No phone calls please.
Please visit our careers page to see more job opportunities.

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📌 Housing Focused Shelter Team Lead (Alberta)
🏢 The Mustard Seed
📍 Alberta