Lead front desk operations at Element by Westin Calgary Downtown using guest service, shift leadership, and hotel systems expertise. This hands-on position supports daily service.
The Front Desk Supervisor leads Front Desk Associates in a full-service hotel environment. Responsibilities include guest check-in, reservations, room coordination, cash reconciliation, and operational reporting. The supervisor also coaches associates, maintains brand standards, and leads shifts when management is absent.
Key Responsibilities: Supervise Front Desk Associates during daily hotel operations
Lead shifts when a manager is absent
Process check-ins, check-outs, reservations, and guest requests
Reconcile cash logs, transactions, and Night Audit reports
Coach associates and support training on hotel procedures
Requirements: Previous leadership or senior Front Desk experience
Experience in a full-service hotel
Proficiency with property management systems
Opera experience considered an asset
Availability for diverse shifts, weekends, and holidays
Bring hospitality leadership, operational accuracy, and coaching skills to the Front Desk Supervisor team at Element by Westin Calgary Downtown.

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📌 Front Desk Supervisor Hotel Operations (Alberta)
🏢 The Element by Westin Calgary Downtown
📍 Alberta