SCOPE
Through effective customer service and interpersonal skills, the incumbent of this position will be managing orders for the Shell Delivering for our Accounts (DFOA) program.
RESPONSIBILITY
Checking Shell Portal throughout the day
Transfer Shell orders to chempax Create new ship to address under Shell Canada

Scan orders and B/L to affected branches
Invoice orders in Shell Portal and Chempax once product has been delivered
Update spreadsheet for each order Customer information, Product ordered, amount of product delivered, Shell Order Number, Branch, Due Date, Delivery date, DFOA reimbursement number, Boss Invoice Number, and Notes

Contact local Vendor Management Inventory (VMI) customers to arrange delivery
Create orders in Shell Portal for VMI customers
Tracking deliveries ensuring customer’s requirements are being met.
Print off DFOA Reimbursements and match to Boss Lubricants Invoices. The DFOA reimbursement form including Boss invoice numbers are given to A/C and A/P.

Tracking rebranded product
Direct contact for Shell inquiries
Other duties as required.
QUALIFICATIONS/REQUIREMENTS




Education Minimum - Completion of High School

Knowledge Basic knowledge of oil/lube industry
Knowledge of city of Calgary orientation
Knowledge of MS products and applications

Experience Developing customer relationships
Editing and proofreading documentation
Proven computer skills and using various software packages, including MS Office products and database applications

Abilities Adapt and learn recent computer systems, applications and software
Mediate client issues and concerns
Multi-task and re-shift priorities efficiently as needed
Work in a fast-paced environment
Organized and detail orientated
Work with minimal supervision

Personal Suitability Maintain the utmost in professional conduct with clients
Exude professionalism and customer-service – BOSS’ core values
Thorough and attentive to detail
Be organized and ensure timely follow-up communication
Computer literate and savvy
Takes pride in their work

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📌 DFOA Orders & Delivery Coordination Specialist (Alberta)
🏢 Boss Lubricants
📍 Alberta