Support student family housing in Downtown Toronto through front-line customer service, work orders, and clear communication with residents and service providers.
As a full-time Housing Assistant at the University of Toronto, you will support the Housing Administrator at Charles Street Student Family Residence. Your work includes residence administration, tenant communication, facilities coordination, and database maintenance. You will also collaborate with campus departments and contractors while addressing routine residence issues.
Key Responsibilities: Respond to enquiries and redirect matters when appropriate
Troubleshoot routine maintenance requests with facilities staff
Inform contacts about maintenance work and service interruptions
Coordinate appliance deliveries, elevators, rooms,



lockers, and parking
Maintain records, process payments, and handle tenant files
Requirements: Advanced College Diploma or equivalent experience
At least three years administrative customer service experience
Intermediate Microsoft Word, Excel, and Outlook proficiency
Robust written, verbal, and customer service skills
Organization, discretion, judgment, and multitasking ability
Bring organized customer service, facilities coordination, and communication skills to University of Toronto family housing operations.

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📌 University Housing Services Assistant (Ontario)
🏢 University of Toronto
📍 Ontario