Customer success and commercial coordination drive this full time Port Colborne opportunity with IMT Group. Use communication and organization to support manufacturing customers.
PC Forge seeks a Customer Success & Commercial Coordinator supporting its growing commercial team. Reporting to the Inside Sales Rep / Steel Sourcing & Estimating Co-Ordinator, you will coordinate customer requests, quotations, delivery updates, and internal communication. The position connects customers with Sales, Production, Quality, Planning, Purchasing, Shipping, Engineering, and Operations.
Key Responsibilities: Serve as a primary contact for customer inquiries and commercial matters
Coordinate RFQs, required information, quotation logs, and follow-up
Track delivery performance, order status, and recovery plans




Coordinate quality concerns and corrective action progress
Maintain customer, CRM, portal, and commercial records
Requirements: Three to five years in customer service, sales, or coordination
Manufacturing environment experience; forging or metalworking preferred
Strong communication, organization, prioritization, and time-management skills
Microsoft Office, Excel, Pivot Tables, VLOOKUPs, and reporting experience
ERP, CRM, SmartSheet, or Sugar AI experience preferred
Support customer relationships, quotation coordination, and manufacturing communication as IMT Group’s Customer Success & Commercial Coordinator.

#J-18808-Ljbffr

📌 Customer Success Commercial Coordinator (Ontario)
🏢 IMT Elemental
📍 Ontario