Lead customer experience at TD Canada Trust in Red Deer, using coaching and operational leadership to support frontline banking teams.
As a Manager Customer Experience Trainee, you will mentor employees, promote exceptional customer interactions, and help achieve operational excellence. You will coach advice-giving conversations, manage workflows, and collaborate with One TD partners. The position supports Personal & Commercial Banking operations.
Key Responsibilities: Mentor teams through exceptional customer interactions and development objectives
Maintain employee scheduling and compliance with branch procedures
Coach advice-giving and customer conversation strategies
Monitor workflows, prioritize tasks, and assign duties




Resolve complaints and administer complex branch duties
Requirements: Undergraduate degree or over three years relevant experience
Knowledge of banking solutions and operational functions
Proficiency with Microsoft Office and internet applications
Tactful communication with customers, partners, and management
Strong organization, planning, and time management skills
Build TD customer experiences through team coaching, banking knowledge, operational leadership, and transparent communication in Red Deer.

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📌 Customer Experience Manager Trainee (Alberta)
🏢 TD Bank
📍 Alberta