Senior Change Manager to lead organizational change initiatives using change management methodologies and digital transformation programs
Job Type: Contract

Positions to fill: 1

Job End Date: Nov 08, 2027

Pay Rate: Hourly: Negotiable

Job ID: 155669

Our crown corporation client is seeking a Senior Change Manager (Reliability Status, 10+ years) with strong technical writing and operational readiness experience to support the introduction of new digital systems and business functions.

Support the launch of new operational capabilities enabled by Microsoft Dynamics 365, external-facing portals, and system integrations. This hands-on role combines organizational change management with the development of clear, practical documentation that helps business teams understand new systems, adopt new processes, and transition into ongoing operations.

The successful candidate will work closely with business stakeholders, subject matter experts, and technology teams to translate complex business and technical information into accessible operational documentation, user guidance, communications, and training materials.

Initial 1-year contract in Ottawa, ON (100% Remote). 7.5 hours per day, Monday to Friday.

Responsibilities

Develop and execute change management strategies and plans supporting the introduction of new systems, business processes, and operational functions

Work with business and technical subject matter experts to document new workflows, procedures, system functionality, and operational responsibilities

Produce clear, accurate, and consistent documentation, including standard operating procedures, process guides, user guides, job aids, and training materials

Translate complex technical and business information into practical guidance tailored to different audiences

Assess stakeholder impacts, organizational readiness, and changes to roles and responsibilities

Develop and deliver awareness campaigns, stakeholder communications, workshops, and training to support adoption

Support operational readiness and the transition from project delivery to ongoing business operations, identifying gaps in documentation, training, and process understanding

Review and refine documentation with stakeholders to ensure it is complete, well-written, and aligned with how teams will use the new systems

Monitor adoption, gather user feedback, and recommend improvements to communications, documentation, and training

Collaborate with project managers, business leaders, and IT teams to align change activities with implementation milestones

Must Haves

10+ years of organizational change management experience , including the implementation and adoption of new business systems and processes

Solid technical writing and documentation skills , with demonstrated experience creating operational procedures, user guides, process documentation, and training materials





Experience developing and executing stakeholder engagement, communication, training, and change adoption plans

Working knowledge of Prosci, ADKAR, or equivalent change management frameworks

Experience supporting operational readiness and the transition of new systems or business functions into ongoing operations

Ability to work with business and technical subject matter experts to translate complex information into clear, accessible, audience-appropriate content

Experience conducting stakeholder impact assessments and organizational readiness evaluations

University degree in Business Administration, Organizational Development, Human Resources, or a related discipline

Valid Reliability Status (or eligibility to apply for a RS)

Nice to Have

Experience supporting Microsoft Dynamics 365, digital portals, or systems involving API integrations

Experience establishing documentation and supporting adoption for newly created business functions or operational teams

Experience in a regulated environment, financial services organization, or Crown corporation

Change management certification, such as Prosci

Familiarity with Agile delivery environments

Experience measuring change adoption and using stakeholder feedback to improve operational readiness

Our crown corporation client is seeking a Senior Change Manager (Reliability Status, 10+ years) with strong technical writing and operational readiness experience to support the introduction of new digital systems and business functions.

Support the launch of new operational capabilities enabled by Microsoft Dynamics 365, external-facing portals, and system integrations. This hands-on role combines organizational change management with the development of clear, practical documentation that helps business teams understand new systems, adopt new processes, and transition into ongoing operations.

The successful candidate will work closely with business stakeholders, subject matter experts, and technology teams to translate complex business and technical information into accessible operational documentation, user guidance, communications, and training materials.

Initial 1-year contract in Ottawa, ON (100% Remote). 7.5 hours per day, Monday to Friday.

Responsibilities

Develop and execute change management strategies and plans supporting the introduction of new systems, business processes, and operational functions

Work with business and technical subject matter experts to document new workflows, procedures,



system functionality, and operational responsibilities

Produce clear, accurate, and consistent documentation, including standard operating procedures, process guides, user guides, job aids, and training materials

Translate complex technical and business information into practical guidance tailored to different audiences

Assess stakeholder impacts, organizational readiness, and changes to roles and responsibilities

Develop and deliver awareness campaigns, stakeholder communications, workshops, and training to support adoption

Support operational readiness and the transition from project delivery to ongoing business operations, identifying gaps in documentation, training, and process understanding

Review and refine documentation with stakeholders to ensure it is complete, well-written, and aligned with how teams will use the new systems

Monitor adoption, gather user feedback, and recommend improvements to communications, documentation, and training

Collaborate with project managers, business leaders, and IT teams to align change activities with implementation milestones

Must Haves

10+ years of organizational change management experience , including the implementation and adoption of new business systems and processes

Strong technical writing and documentation skills , with demonstrated experience creating operational procedures, user guides, process documentation, and training materials

Experience developing and executing stakeholder engagement, communication, training, and change adoption plans

Working knowledge of Prosci, ADKAR, or equivalent change management frameworks

Experience supporting operational readiness and the transition of new systems or business functions into ongoing operations

Ability to work with business and technical subject matter experts to translate complex information into clear, accessible, audience-appropriate content

Experience conducting stakeholder impact assessments and organizational readiness evaluations

University degree in Business Administration, Organizational Development, Human Resources, or a related discipline

Valid Reliability Status (or eligibility to apply for a RS)

Nice to Have

Experience supporting Microsoft Dynamics 365, digital portals, or systems involving API integrations

Experience establishing documentation and supporting adoption for newly created business functions or operational teams

Experience in a regulated environment, financial services organization, or Crown corporation

Change management certification, such as Prosci

Familiarity with Agile delivery environments

Experience measuring change adoption and using stakeholder feedback to improve operational readiness

Disclaimer:
AI may be used in evaluating candidates.
This posting is for an existing vacancy.
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📌 Senior Change Manager to lead organizational change initiatives using change management methodologie (Quebec City)
🏢 S.I. Systems
📍 Quebec City