Lead inside customer service teams onsite at Grainger, using customer expertise and operational leadership to improve service, growth, and profitability.
The Inside Customer Service Representative Manager provides leadership and guidance for Customer Service. This manager translates strategy, drives change management, and identifies customer solutions. The position leads business decisions, operational excellence, employee development, and internal partnerships for WFS Ltd.
Key Responsibilities: Translate strategic direction for Inside Customer Service Representatives
Develop Customer Service Centre functional strategy
Review performance metrics and create improvement plans
Coach team members and conduct performance reviews




Present business results during Quarterly Business Reviews
Requirements: Post-secondary education and experience, or five equivalent years
Customer service and leadership experience meeting role requirements
Solid presentation and communication skills
Proficiency in MS Office, S2K, CRM, and call centre technology
Vehicle and driver's license required
Apply customer service leadership, change management, and operational expertise as Grainger's onsite Inside Customer Service Manager.

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📌 Inside Customer Service Manager (Ontario)
🏢 Grainger Canada
📍 Ontario