Senior Business Integration Manager (Operations) Who We Are

Accommodations Plus International (API) is a technology and services company focused on driving innovation across the travel and transportation industry. We partner with organizations in the airline, cruise, and rail sectors to deliver solutions that improve layover operations, enhance customer experience, and support long-term growth.

Our mission is to make layovers simpler and more efficient for crew members—and we bring that to life through deep industry expertise and a practical, results-driven approach.

Today, API’s platform powers over 18 million crew room nights each year for 100+ airlines and travel operators worldwide. Our Global Reach ensures that airline crews are rested, transported, and connected so global aviation runs on time.

At API, we’re building a culture rooted in succeeding and thriving together. It’s a place where people are encouraged to take ownership, develop their skills, and contribute to work that matters.

If you’re looking to grow your career in a company that values steady progress, real impact, and long-term development, we’d like to meet you

Position Overview We'relooking for a

Business Integration Manager

to be a key player in bringing new clients onto our platform andensuring the continued success of our existing partnerships. In this role,you'llbe the bridge between our clients and our technology, overseeing client engagements, driving the development and integration of our API’sProduct, and ensuring seamless clientimplementations. If you thrive in a fast-paced environment and have a passion for customer-centric solutions in the travel industry, we want to hear from you

Success in this Role





Deliversproject milestones and client deliverables on time through effective planning, prioritization, and risk management across complex implementations.

Conducts strong discovery to deliver accurate, complete requirements

Demonstrates strong, clear communication across clients and internal teams to ensure alignment

What You'll Do Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Key Responsibilities

Lead Client Integrations: Take ownership of recent client onboarding, from initial research and requirements gathering to successful implementation.

Be the Client Advocate: Serve as the primary voice of our clients for Airline and Rail Integration projects, translating their needs into actionable plans.

Drive Technical Solutions: Collaborate with stakeholders to define businessrequirements, anddevelop detailed interface specifications for API and client integrations.

Shape Product Development: Activelyparticipatein sprint planning and backlog grooming, helping to elaborate and prioritize product features.

Ensure Quality: Define clear acceptance criteria for user stories and ensure team understanding, contributing to high-quality deliverables.Create thorough test cases and capture results totighten defect discovery ahead of go-live.

Provide Expert Support:



Function as a seasoned operationsresource, offering solutions to complex problems, documenting findings, and proposing alternative approaches.

Collaborate and Communicate: Work closely with theproject team toanticipateand address clientneeds andprovide weekly status updates on all assigned projects.

Champion Our Values: Support company values and uphold quality control standards across all airline and rail integration initiatives.

What You’ll Bring Minimum Qualifications

6+ years of experience with a strong foundation in product ownership and product management principles, applied within operations-focused environments,

Business & Technical Acumen: A solid understanding of business operations, processes, and technical solutions, including hands-on experience with technologies and client interfaces.

Communication Excellence: Superior communication skills across various modes (verbal, non-verbal, written), coupled with strong active listening abilities.

Relationship Building: Exceptional interpersonal and customer service skills to build and maintain strong relationships with clients, stakeholders, and internal teams.

Preferred Qualifications

Leadership Potential: Experience in collaborating managing, motivating, developing, and directing individuals to achieve common organizational goals.

Education

Industry recognized credentials (CBAP, CCBA, IIBA, PMI-PBA) in the Business Analysis fields are stronglypreferred.

Position Type and Expected Hours of Work This is a full-time position, Monday through Friday, during normal core business hours. Flexibility is required to support global customers, and occasional evening and

📌 Senior Business Integration Manager (Winnipeg)
🏢 Accommodations Plus International
📍 Winnipeg