Canada Development Investment Corporation (“CDEV”) is a self-sustained federal Crown corporation that has become the entity of choice for critical financial transactions needed to help the federal government achieve its goals and maximize the value of its corporate assets. With a more than 40-year long history of operations, CDEV has seen its mandate expand over time to provide a breadth of financial advisory services and expertise to support the country’s broader economic objectives. Acting as a bridge between government objectives and the private sector, CDEV is positioned as the Government’s centre of excellence for financial advisory, and brings a commercial discipline to the evaluation, management, and divestiture of assets as well as other initiatives it executes in partnership with the Government of Canada. CDEV provides a unique and valuable perspective with deep financial expertise to the country’s most complex and diverse commercial transactions. Headquartered in Toronto with an office in Ottawa and subsidiary offices across the country, it is governed by an independent board of directors. CDEV has five key pillars of expertise: Managed Assets Capital & Funding Solutions Special Situations & Strategic Reviews CDEV is responsible for the oversight of over $75 billion of assets and programs through its eight subsidiaries, forming the CDEV Group of Companies. Its high-profile roles in recent years include the purchase and ongoing management of the Trans Mountain pipeline, the establishment of the $15-billion Canada Growth Fund, and the establishment and operation of the Large Employer Emergency Financing Facility (LEEFF) program, which provided over $7 billion in structured bridge financing to large Canadian companies who were impacted by the COVID-19 pandemic.



The CDEV Group of Companies continues to grow with CDEV having been mandated to lead the delivery of the $10-billion federal Indigenous Loan Guarantee Program and the $10-billion Large Enterprise Tariff Loan (LETL) facility as well as structure a significant financing agreement with Telesat to support Canada’s largest ever space program. CDEV is seeking a Senior Associate, Technology Operations & Strategy Execution to own day-to-day technology service delivery, employee technology experience, managed service provider performance, operational processes and technology enablement across the organization. Reporting to the Head, Technology, Data and Cybersecurity, this role will ensure that CDEV’s technology services, vendors, devices, collaboration tools and operational processes enable employees to work securely, reliably and effectively across a growing hybrid organization. The role is suited to an experienced technology strategy, operations, service delivery, digital workplace professional from a regulated, financial services, public-sector, consulting or similarly complex environment. The successful candidate will be senior enough to challenge vendors, support executives, manage escalations, improve operational discipline and translate business needs into practical technology service improvements.

Key Responsibilities

Technology enablement and employee experience

Oversee the day-to-day employee technology experience across laptops,



mobile devices, Microsoft 365, Teams, SharePoint, meeting-room technology, peripherals, identity, access and office technology Act as the internal escalation point for technology service issues affecting employees, executives, board activities or critical business operations Coordinate onboarding, offboarding and role changes to ensure devices, accounts, permissions, licenses and equipment are delivered or removed in a timely and controlled manner Identify recurring technology issues and work with the MSP to drive root-cause resolution Support employees and teams in adopting technology tools, collaboration platforms and improved ways of working Help translate business pain points into practical technology improvements Ensure technology services support CDEV’s hybrid work model across Toronto, Ottawa, work from home and subsidiary-related locations Improve consistency, responsiveness and professionalism in the delivery of technology services MSP and vendor service delivery

Oversee MSP performance against service levels, operational expectations and agreed responsibilities Chair or support regular operational service review meetings with the MSP Monitor ticket volumes, ticket quality, response times, resolution times, aging tickets, escalations and recurring issues Ensure incidents, escalations and service requests are documented, tracked and resolved Maintain a clear service catalogue and responsibility matrix between CDEV, the MSP and other vendors Challenge vendor recommendations where appropriate and ensure proposed solutions align with CDEV’s operating needs Support MSP transition activities, including knowledge transfer, service stabilization, documentation and operational readiness Coord

📌 Senior Associate, Technology Operations (Toronto)
🏢 Canada Development Investment Corporation (CDEV)
📍 Toronto