Lead client success in Edmonton through trusted relationships, people leadership, and service excellence at Long View. Own outcomes across a technology client portfolio.
As Manager, Client Success, you will lead teams, strengthen executive and operational relationships, and support business performance. The work spans client governance, solution validation, delivery readiness, project financials, forecasting, and growth opportunities. You will partner across Sales, Architecture, Practice, Project Management, Delivery, Finance, Resourcing, and Branch Leadership.
Key Responsibilities: Build trusted relationships with business, technology, and executive stakeholders
Establish governance, communication cadence, decision rights, and success criteria
Validate Statements of Work, estimates, pricing, margins, and resource plans
Lead feedback, escalations,



recovery efforts, and continuous improvement
Own assigned P&Ls;, forecasting, billing, margins, and client outcomes
Requirements: 10+ years in consulting, managed services, or client-facing IT
Progressive experience including people leadership
Complex technology project governance from discovery through transition
Knowledge of SOWs, estimation, change control, and project financials
Solid executive communication, facilitation, negotiation, and decision-making skills
Bring client leadership, financial acumen, and team development experience to Long View’s Edmonton client success organization.

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📌 Manager Client Success Edmonton (Alberta)
🏢 Long View Systems
📍 Alberta