Salary Grade: 8

Position Purpose
The Program Operations Manager, Family Birthing Centre is accountable for the leadership, coordination, and performance of patient care services within the program. This role ensures the delivery of high-quality, patient- and family-centered care by providing operational, financial, and human resource leadership, implementing quality improvement initiatives, supporting best practices, and fostering collaboration among interdisciplinary teams. The Manager oversees unit operations, staffing, budget management, program development, policy compliance, and strategic initiatives while contributing to organizational goals and upholding the hospital's mission, vision, and values.

Duties and Responsibilities

Assumes overall accountability and responsibility for the patient care and services provided

Maintains current knowledge of issues and trends in patient care and facilitating best practice

Facilitates implementation of corporate projects within the program, i.e., Clinical Pathways, workload measurement systems, information automation in collaboration with project coordinators.

Responsible for staff scheduling.

Develops unit specific philosophy, goals objectives and standards of patient care in collaboration with the Patient Care Team and ensuring that these are congruent with the hospital mission, vision & values and standards

Coordinates all care and services provided for patient group in collaboration with other managers and providers

Develops systems to monitor and manage unit operations, progress toward established goals, and patient care outcomes

Acts as a resource person to the physicians, and support staff, in relation to the care of patients and unit operations





Assumes accountability for facilitating the resolution of identified patient care issues in collaboration with the Patient Care Team

Acts as a role model for staff and demonstrating commitment to patient/ family-centered care

Implements quality improvement initiatives for the program in order to enhance the quality of patient care

Ensures that all staff are informed and in compliance with relevant policies and procedures

Develops and manages an operational budget for the program in collaboration with the Program Team and the Director including preparation of yearly capital budget for the program in collaboration with the Program Team and Director of Operations

analyzing management reports, investigating variances, initiating remedial action and evaluating outcomes

Consistently contributes as a member of the Leadership Team and practices the values of Windsor Regional Hospital

Contributes as a member of the Program team towards development and implementation of team goals

Other duties as assigned.

Skills/Capabilities

French Language proficiency an asset.

Qualifications

Current Certificate of Registration with the College of Nurses of Ontario required .

Bachelor’s Degree in Nursing required , Master’s Degree in Nursing preferred .

Minimum 5 years current, relevant clinical experience

Previous Nursing Administration experience preferred or evidence of relevant learning activity in administration.

Windsor Regional Hospital is an equal prospect employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005, upon request, accommodation will be provided by WRH throughout the recruitment, selection and/or assessment process to applicants with disabilities.

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📌 Program Operations Manager, Family Birthing Centre (Ontario)
🏢 Talent Pool Builder
📍 Ontario