Overview: Tek

Wissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide.

The below job opportunity is with one of our clients who is a global information technology company that provides high performance and industry focused solutions integrated with leading edge security to clients in government, financial services and commercial markets.

Their offerings include security software and, services, digital transformation and workplace services, industry applications and services, and cutting-edge software operating environments for high intensity enterprise computing.

Job Title: Help Desk Support Technician II Location: Calgary, AB T2P 3E3 Duration: 6 Months Job Type: Temporary Assignment Work Type: Remote Shift Timings: Sunday Thursday, 7:00 PM 3:30 AM.

Job Description: a { text-decoration: none; color: #464feb; } tr th, tr td { border: 1px solid #e6e6e6; } tr th { background-color: #f5f5f5; } Provides support to end users on a variety of issues.

Identifies, researches, and resolves technical problems.

Responds to telephone calls, email and personnel requests for technical support.

Activities include recognition, research, isolation, resolution, and follow-up.

Performs general maintenance tasks and resolves less complex problems immediately, while more complex issues are identified to a higher level of support.

May involve use of problem management databases and help desk system.

May require an associate's degree in a related area and 3 to 5 years of experience in the field or in a related area.

Familiar with a variety of the field's concepts, practices, and procedures.

Relies on experience and judgment to plan and accomplish goals.

Performs a variety of complicated tasks.

May lead and direct the work of others.

Typically reports to a supervisor or manager.



A wide degree of creativity and latitude is expected.

Key Requirements: Fluent in Mandarin and English, including speaking, reading, and writing.

Our Service Desk Support Agents coordinate, diagnose, and troubleshoot incoming employee calls for a wide variety of clients and industries.

They are the first point of contact for all service requests needing support for technical/IT issues involving desktop, laptop or network services from local personnel or from employees using remote network access.

Responsibilities: Diagnoses and troubleshoots end user desktop application issues and provides appropriate solution Provides timely resolution of problems or escalation on behalf of the customer and ensures their satisfaction Provides case status updates to management and end-users per service level guidelines Support and maintain effective relationships with users Develops, documents, and implements standard operating procedures and customer service guidelines relating to remote IT support Provide support for PCs, laptops, printers, cell phones, and tablets etc.

Support end users in their use of applications such as Microsoft Office, ERP, CRM, VPN, Citrix, and MDM (mobile device management) Performs account management and maintenance for various applications and systems (e.g., creates or modifies user accounts and permissions, and performs password resets).

Communicates with customers at all levels of technical and non-technical skills sets Skills & Qualifications: Associates degree preferred, or technical training 1-2 years related experience Working knowledge of Windows operating systems, networks, databases and network security concepts and tools is required Experience with multi-platform Windows O/S required Experience using ITSM Ticketing tools (e.g., Service Now, Remedy) to manage and track incidents preferred Active Directory and Exchange experience preferred Tek

Wissen Group is an equal opportunity employer supporting workforce diversity.

📌 Help Desk Support Technician II (Canada)
🏢 TekWissen
📍 Canada