Marketing Statement

As the largest operating company in the integrated TransLink enterprise, Coast Mountain Bus Company (CMBC) operates a fleet of clean-fuel conventional and community shuttle buses, zero-emission trolley buses, and passenger ferry SeaBuses in Metro Vancouver, the largest single transit service area in Canada. Marketing Statement

As the largest operating company in the integrated TransLink enterprise, Coast Mountain Bus Company (CMBC) operates a fleet of clean-fuel conventional and community shuttle buses, zero-emission trolley buses, and passenger ferry SeaBuses in Metro Vancouver, the largest single transit service area in Canada.

At CMBC, one of BC’s Top Employers, we're committed to providing an innovative, healthy, and engaging workforce. This is reflected in our workforce of over 5,500 employees performing over 400 unique jobs, who are committed and empowered to deliver service that attracts nearly 1.1 million passengers daily and connects people, businesses, and communities in the Metro Vancouver region.

We have the important job of helping our passengers get to work, appointments, visiting with family and friends, and back again every day. Metro Vancouver relies on us, and we take that as a point of pride.

Responsibilities

PRIMARY PURPOSE

The Manager of Engineering Field Services leads the development, implementation, coordination and sustainment of engineering field services. This ensures CMBC assets operate safely, reliably and efficiently to deliver a transportation service model that is integrated within a multi-jurisdictional environment. Develops, approves and monitors Transit Centre fleets, related asset performance and KPIs (i.e. reliability, availability, etc.).



Investigates asset failures and maintenance trends and implements in-service corrective actions or recommends rectifications. Supports introduction of new assets and their technologies into operation. Monitors regulatory and maintenance programs/policy compliance and provides recommendations to support the Sr. Manager, Engineering, Projects & Improvements.

Key Accountabilities

Oversees day-to-day Engineering Field Services department work (consisting of qualified, technical and student positions). Leads and develops the Engineering Field Services team, fostering a high performance, collaborative, and accountable culture. Accountable for the development, preparation, monitoring and control of the department’s budget and non-capital expenditure.

Sets direction for Engineering Field Services support strategies across all CMBC transit centres to improve fleet and related assets performance, reliability, and safety. Provides strategic oversight to ensure effective allocation of resources, enabling teams to respond to fleet with urgency and technical excellence to assist on issues of high complexity that are escalated by other maintenance teams.

Provides leadership in resolving highly complex and high-risk technical vehicle and related assets issues. Guides team through root cause analysis, testing, and innovation. Makes sound, timely decisions in ambiguous or escalated situations, ensuring solutions implemented align with safety,



regulatory requirements, and organizational objectives.

Champions the development and use of asset performance indicators, data driven decision making, and continuous improvement methods. Identifies maintenance issues and applies reliability and maintenance engineering principles to develop and implement solutions. Oversees the approval of fleet specific modifications/campaigns, Technical Instruction Letters (TILs), Maintenance Bulletins, Driver Tech Advisories, and other engineering communications. Ensures clarity, accuracy, and alignment with CMBC standards and objectives.

Builds strong working relationships with vehicle Original Equipment Manufacturers (OEMs), major component manufacturers, transit industry peers, and internal stakeholders. Leads technical service meetings and issue resolution forums, ensuring open dialogue, accountability, and shared commitment to results.

Ensures Department’s activities remain in compliance with Engineers and Geoscientists of BC (EGBC) and all Legislation and Regulations (Federal, Provincial, and Local), professional, safety, and industry standards, while still ensuring solutions adhere to technical standards and regulations. Exercises judgment when handling complex decisions relating to escalated issues falling outside standard practices.

Identifies emerging fleet risks and trends and advises senior leadership on issues requiring contractual or strategic escalation. Influences strategic decisions across departments by communicating technical implications and advocating for engineering maintenance best practices. Provides technical leadership and input on vehicle procurements, quality, acceptance standards, RFP evaluation

📌 Manager, Engineering Field Services (Vancouver)
🏢 Coast Mountain Bus Company
📍 Vancouver