Job Overview:

Responsibilities:

- Active monitoring of production activities.
- Perform remediation steps when required.
- Interface with external IT communities to resolve incidents.
- Work with development community for Level 3 incident escalations.
- Log work and effort in support tracking application and work with team and management to reduce recurring issues.
- Available for after-hours support activities, when necessary.

Change and Request Candidateagement:
- Responsible and accountable for changes to the production environment for NAR applications.
- Work with development community for release prioritization.
- Ensure that requests for change adhere to Group and Department Policies.
- Available for after-hours and/or weekend change activities, when necessary.

Reporting And Special Projects:
- Participate in project elaboration phases to ensure application production team is aware of upcoming changes, and the team has required skills for supporting changes post-release.
- Regular reporting to line manager for prioritization and escalation.
- Conduct and participate in meetings with related communities.




- Perform control result analysis and reporting and take up corrective actions as needed.
- As required, take up project management responsibilities for special projects.

Requirements:

Training And Occupational Experience:

- Support role experience required ( >5 years' experience).
- Experience in Banking / Financial sector supporting trading systems.
- Knowledge of FOREX, Money Market, Fixed Income products is a requirement.

Essential Specific Requirements:
- Database skills (Sybase, MS SQL, NOSQL).
- Unix/Linux hands on experience with knowledge of day to day commands.
- Scripting experience (Candidatell, powershell).
- Scheduling tools (Autosys).
- Monitoring tools (Dynatrace, Kibana).

Skills And Behaviours:
- Strong communication skills (written and verbal).
- Valuable organizational skills.
- Basic office software literacy (Microsoft Office, etc.).
- Professional attitude and good interpersonal behavior.
- Autonomy and adaptability; must be able to take initiative and be proactive.
- Global financial products knowledge.
- Project management skills, a plus.
- Good team player.

📌 Application Production Support Analyst (Montreal)
🏢 Cynet Systems
📍 Montreal