Own Scotch customer onboarding through go-live, combining technical troubleshooting and project management in a highly customer-facing implementation role.
As a Senior Customer Implementation Specialist, you will manage multiple implementations from contract signing through successful launch. You will coordinate hardware installation, software configuration, training, and go-live support while maintaining proactive communication. The role serves liquor retailers using Scotch’s POS, payments, inventory, and reporting platform.
Key Responsibilities: Own onboarding from contract signing through successful go-live
Manage timelines, milestones, action items, and documentation
Configure and deploy Scotch’s POS platform




Coordinate hardware installations and customer training
Troubleshoot issues and partner across teams
Requirements: 4+ years in onboarding or software implementation
Experience managing complex customer implementations
Robust project management and organizational skills
Technical aptitude with hardware and software troubleshooting
Willingness to travel regularly for installations
Bring customer ownership, implementation expertise, and technical problem-solving to Scotch’s growing retail technology platform.

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📌 Senior Customer Implementation Specialist (Ontario)
🏢 Scotch
📍 Ontario