What we are looking for The RTR Payment Systems Operations team provides business and technical expertise to ensure the operational excellence of Canada's real-time exchange, clearing and settlement infrastructure and interfaces with participant institutions to develop, maintain and improve the business processes (including rules and standards) supporting the operation of the Real-Time- Rail Payments System.

Reporting to the Director, RTR Payment System Operations, the incumbent is a senior member of the RTR Payment System Operations team and plays a key role in supporting 24hr x 365days operations of the RTR and planning the evolution and future state of Real-Time payments in Canada.

Duties and Responsibilities Operations

Manage ongoing operations for the RTR Payment System across business, operational and technical fronts.

Champion changes and improvements to the existing exchange, clearing and settlement processes for the RTR and its related services.

Provide subject matter expertise to internal and external stakeholders.

Support for the development of operational rules, standards and procedures working closely with the Rules and Standards Team.

Prepare briefing notes, presentations and documentation for operational and executive level audiences.

Coach and mentor other employees on matters related to RTR operations and functionality.

Support and promote quality assurance of all deliverables produced by the team.

Work closely with external technology vendors, especially the TO, and manage the various relationships in collaboration with Payments Canada Vendor Management service.

Strategic Leadership

Take a leadership role for RTR Payment Operations, in conjunction with RTR Product Management,



in setting the medium and long-term product roadmap for the RTR, including establishing work, budget and resource plans across the organization to support the roadmap.

Support and lead aspects of future state planning for real-time payments in Canada, including examination of the business, operational and technical implications on the RTR

Take initiative to identify improvements/enhancements to existing rules, processes, and procedures.

Relationship Management

Build and maintain effective relationships with all Payments Canada divisions, members, various stakeholders, and external contacts.

Represent Payments Canada and share operational expertise on international working groups, forums, and other events.

Prepare and deliver updates, presentations, and training to internal and external audiences in various forums.

Communicating broadly, both internally, and externally, when incidents occur and when system changes are planned.

Represent Payments Canada at industry events as required.

Leadership, People and Team Development

Develop, implement, and maintain a divisional strategy in line with the organizational strategy, designed to enhance or reliably sustain existing services over the longer term, and to proactively identify opportunities for new or amended services.





Attract and retain professionals with the skill sets and competencies needed to deliver Payments Canada’s strategic priorities.

Provide strong leadership to the divisional team, ensuring the necessary tools and support are in place to enable the team to be successful.

Monitor and measure performance of divisional goals against Payments Canada’s strategic goals, as well as plans in support of the corporate scorecard.

Responsible and accountable for all aspects of the talent management cycle (i.e., workforce planning, recruitment, performance management, staff development, succession planning) for the team, including developing group and individual development plans for team members to support a culture of continuous learning and development.

Provide leadership to the team through the creation of a compelling vision and ensure that the necessary tools and support are in place to enable the team to succeed.

Establish and operate within budget and ensure compliance with budgetary and financial administration requirements.

Champion the Payments Canada culture and encourage an open and energetic working setting and, by example, demonstrate that the team supports the entire organization to meet internal/external objectives.

What you need to be successful

Post-secondary education in Business, Commerce, or a related discipline.

Minimum of seven (7) years of experience in a business analysis environment, including progressive management experience.

Experience in establishing and maintaining effective relationships with internal and external stakeholders.

Advanced knowledge of the RTR and the underlying systems and payments, including operational policies, rules a

📌 Manager, RTR Payment System Operations (Toronto)
🏢 Sweeping Corporation of America
📍 Toronto