Lead fulfillment strategy at Capital One Canada using process management and operational leadership in a hybrid, three-days-in-office environment. Shape experiences serving millions of Canadian customers.
As Senior Manager, Correspondence and Card Fulfillment, you will guide fulfillment and inclusive advantages across the business. The role requires process management, risk management, data analytics, and cross-functional leadership. You will deliver customer commitments, operational improvements, innovation, and compliance across a complex portfolio.
Key Responsibilities: Shape fulfillment experience vision with Canadian, enterprise, and external partners
Improve credit card fulfillment efficiency, effectiveness, and compliance
Lead automation, data analysis, and technology-based transformation
Establish controls for performance,



quality, capacity, and budgets
Develop operational leaders and launch high-value cross-functional initiatives
Requirements: 8+ years of leadership experience in process or risk management
At least 5 years of process management experience
8+ years driving strategic initiatives and influencing senior leadership
5+ years leading, coaching, and developing high-performing teams
1+ year using analytics or business intelligence, such as SQL
Bring process expertise, customer focus, and inclusive leadership to Capital One Canada’s correspondence and card fulfillment operations.

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📌 Senior Fulfillment Operations Manager (Ontario)
🏢 Capital One - Canada
📍 Ontario