Our financial services client is seeking a Technical Writer to translate technical workflows and system specifications using structured user guide creation and workflow documentation [-89] Join a large-scale documentation overhaul initiative supporting an upcoming business banking release for a Credit

Lens SaaS platform.

This role focuses on auditing existing documentation, creating and maintaining user guides, and translating complex technical specifications into structured end-user resources.

The engagement supports ongoing maintenance cycles within a large team setting and requires collaboration across technical and business stakeholders.

Contract, Remote, Working Hours: MST Must Haves 7+ years in technical writing for SaaS platforms and software documentation Proven delivery of user guides , workflow mapping,



and structured procedure documentation Translation of system specifications and API/model updates into end-user documentation Documentation audit and gap assessment for existing technical resources and procedures Nice to Have Credit

Lens SaaS platform documentation Business banking release documentation Target Operating Models (TOMs) Standardized audit-ready documentation in shared repositories Responsibilities Audit existing Credit

Lens user guides and identify outdated procedures or missing functionality Analyze click-through rates, usage metrics, and user feedback for documentation effectiveness Author and update user guides, job aids, and support resources for the business banking release Create technical manuals, release notes, and step-by-step procedure documentation Translate technical workflows, system specifications, and API/model updates into structured documentation Maintain standardized and audit-ready documentation in shared repositories Collaborate with developers, business analysts, and credit specialists on documentation updates

📌 Our financial services client is seeking a Technical Writer to translate technical workflows and system specifications using structured user guide creation and workflow documentation [2026-89] (Edmonton)
🏢 S.i. Systems
📍 Edmonton