Working for a company like Smile Digital Health means supporting our mandate for

#BetterGlobalHealth . We strive towards this goal every day, and the results can be seen in the impact of our innovative health data platform and data management solutions, which are used in over 20 countries. We were #19 on Deloitte's Technology Rapid 50 Ranking for 2024

Smile Digital Health makes it easy for healthcare stakeholders to collect and exchange data with our leading FHIR-based data liberation platform.

At its heart, the Smile platform enables people and organizations to better manage healthcare data. We help generate and liberate structured healthcare data to ensure effective delivery across care teams and health systems bringing

#BetterGlobalHealth

to patients everyday

The Senior Application Support Developer is responsible for troubleshooting incoming support tickets, maintaining and developing software and tools to support the implementation project, and handling bug fixes and enhancements to the existing implementation. This may include working on cloud infrastructure, Helm charts, Azure pipelines, Java source code, configuration files, etc.

This position works closely with the client as well as our internal development and QA teams to support the product. This position will include on-call rotation for Tier 2 issue support.

Responsibilities

Provide advanced technical support by partnering with Tier 1 and Tier 2 Service Desk teams to diagnose, troubleshoot, and resolve complex customer incidents, participating in major incident response and root cause analysis as needed

Analyze business, product, and customer requirements to design scalable, maintainable, high-performing,



and interoperable technical solutions while ensuring alignment with architectural standards and best practices

Collaborate cross-functionally with Product, Engineering, Support, and other stakeholders to design, develop, test, implement, and support enhancements and defect fixes

Lead technical decision-making by evaluating emerging technologies, recommending improvements to tools, frameworks, coding standards, and software development practices, and driving continuous improvement initiatives

Provide technical leadership and mentorship to developers and Tier 1/Tier 2 support teams by sharing best practices, troubleshooting techniques, debugging strategies, performance optimization, and operational procedures

Break down technical work, provide guidance on implementation approaches, and serve as the primary technical escalation point for project issues, delivery status, and complex production challenges

Maintain and enhance development frameworks, technical documentation, and operational procedures to ensure knowledge sharing and long-term maintainability

Ensure all delivered solutions meet security, privacy, quality, performance, and architectural standards while complying with organizational policies and industry best practices

Coach and mentor junior developers and co-op students through code reviews, technical guidance, and career development





Participate in an on-call production support rotation and provide after-hours support for critical production incidents, ensuring timely resolution and minimal customer impact

Demonstrate strong analytical and problem-solving skills with the ability to identify root causes, evaluate alternatives, and implement effective technical solutions

Hold all confidential information in trust and strict confidence and ensure that it shall be used only for the purposes required to fulfill employment obligations, and shall not be used for any other purpose, or disclosed to any third party. A breach of policy or misuse of information could result in disciplinary action up to and including termination of employment

Requirements

Post-secondary education in Computer Science, Engineering, Mathematics, or a related field, and/ or equivalent working experience

8+ years of experience with Software Development in Java

Experience with developing software applications, unit and functional test practices

Experience in end-to-end feature development

Experience building complex systems

Experience in HL7 (V2, FHIR) is highly preferred

Experience with Hibernate, Spring, REST web services, Git is an asset

Experience working in a support/troubleshooting role is an asset

Preference to candidates based in Ontario

Smile discloses that artificial intelligence (AI) may be used in portions of the recruitment and selection process, such as resume screening or application assessment. All hiring decisions are ultimately made by qualified human decision-makers, and AI tools are used to support - not replace - fair and equitable hiring practices.

This position i

📌 Senior Application Support Engineer (Toronto)
🏢 Smile Digital Health
📍 Toronto