QUALIFICATIONS: Education, Training And Experience A level of education, training and experience equivalent to a bachelor's degree in a relevant human services discipline and three (3) years' related conflict resolution / crisis intervention experience.

Skills And Abilities Demonstrated knowledge of pertinent laws and legislation, including the Freedom of Information and Protection of Privacy Act, the Patient Care Quality Review Board Act, and the Residents' Bill of Rights.

Demonstrated knowledge of client relations and complaints management best practices.

Demonstrated ability to exercise judgement and sensitivity working with complex, confidential and sensitive issues.

Demonstrated knowledge of health care system issues and functions.

Demonstrated analytical, problem solving and conflict resolution skills, and ability to apply these skills in potentially emotionally charged situations with patients and families.

Ability to lead,



participate and facilitate inter-disciplinary groups in a collaborative environment with multiple interests.

Ability to educate and provide consultation to healthcare professionals.

Ability to develop, coordinate and deliver educational programs and presentations.

Ability to work effectively with others, including working effectively in a multicultural setting, independently, as part of a team and understanding the frameworks of other disciplines.

Demonstrated ability to communicate effectively both verbally and in writing, adhering to requirements of legislation and with sensitivity to the need to balance both organizational requirements and a focus on patient/client/resident needs.

Demonstrated ability to organize and prioritize workload in a complex environment.

Advanced writing skills.

Ability to operate related equipment.

Physical ability to carry out the duties of the position.

📌 Patient Care Quality Liaison (Nanaimo)
🏢 Island Health
📍 Nanaimo