We are looking for a strategic and cooperative Client Safety Program Lead to strengthen a healthcare organization's approach to quality and safety in Toronto, Ontario.

In this role, you will guide enterprise-wide safety priorities, support accreditation readiness, and help build a culture centred on accountability, learning, and continuous improvement.

This position is well suited to a health and safety leader who can translate evidence, performance data, and best practices into practical actions that improve client outcomes.

Responsibilities: • Direct the planning, rollout, review, and ongoing enhancement of the client safety program to support strong quality and safety results across the organization. • Define safety priorities, performance measures, and short- and long-range plans that reflect organizational strategy, accreditation expectations, and recognized best practices. • Track developments in client safety research, sector trends, and emerging standards, and recommend practical improvements based on those insights. • Advise leaders, departments,



and teams on client safety matters by providing subject-matter expertise, guidance, and clear direction. • Lead client safety governance activities, including facilitating committee work and supporting decision-making on key safety initiatives. • Foster an environment that encourages openness, shared accountability, reporting, and continuous learning in support of safer care. • Maintain organizational preparedness for required safety practices related to accreditation and guide teams on meeting safety-related accreditation requirements. • Oversee incident reporting and follow-up processes, including leading significant event reviews, root cause analysis, and identification of system-level corrective actions. • Develop organizational methods for safety measurement, reporting, and trend analysis, and use quality improvement and change management approaches to advance sustainable improvements.

📌 Client Safety Program Lead (Toronto)
🏢 Robert Half
📍 Toronto