Sponsor Financial Services (SFS) plays a critical role in supporting the financial operations of Group Benefits clients.

Our teams are responsible for the accurate administration of billing, funding, payments, reconciliations, and other financial transactions that support client benefit plans.

The Manager, Administrative Services Only (ASO) Billing leads a team responsible for the financial administration of self-funded employee benefit plans.

Under these arrangements, clients fund their own benefit claims while Manulife provides claims administration, billing, reporting, and related financial services.

Reporting to the Director, Sponsor Financial Services, this role is accountable for ensuring the accurate and timely billing, reconciliation, and financial administration of client accounts while maintaining strong financial controls, delivering exceptional client service, and driving operational excellence.

The successful candidate will provide leadership to a agile team and work closely with partners across Finance, Underwriting, Sales, Risk Management, and Operations to support business objectives and enhance client experience.
**Position Responsibilities:**
**Financial Operations & Billing Oversight**
Lead the day-to-day administration of self-funded benefit plan billing operations.

Oversee the accurate monthly bill runs and invoicing of benefit claim costs, administrative fees, adjustments, recoveries, taxes, and other client financial transactions.

Ensure timely and accurate reconciliation of client accounts, funding arrangements, and financial activity, as well as Balance Sheet claims and suspense accounts.

Manage complex financial transactions, escalations, and exceptions while ensuring timely resolution.

Monitor and manage suspense accounts, beyond clearing standards items, and aged financial exceptions to ensure timely resolution.

Maintain a strong control environment to support financial accuracy, integrity, and audit readiness.
**Risk Management & Financial Controls**
Identify, assess, and mitigate operational and financial risks associated with billing and financial administration activities.

Monitor, analyze, and report on key performance indicators (KPIs), service level agreements (SLAs), and operational metrics.

Ensure compliance with internal policies, controls, audit requirements, and regulatory obligations.

Partner with Finance, Risk Management, and Control functions to strengthen processes and address control gaps.

Support internal and external audits and ensure timely completion of remediation activities (SOX / SOC 1 compliance).
**Stakeholder Engagement Management**
Develop and maintain strong partnerships with internal and external stakeholders.

Act as a key escalation point for complex client financial inquiries and billing-related issues.

Provide expertise and guidance on billing processes, funding arrangements, financial administration, and operational best practices.

Collaborate with business partners on client implementations, plan changes, and strategic initiatives.

Provide oversight and governance of SFS operational partners in the Philippines responsible for back-office processing activities related to ASO billing.
**AI, Automation & Continuous Improvement**




Identify opportunities to improve efficiency, quality, accuracy, and service delivery through process optimization and AI automation.

Lead and support continuous improvement initiatives that enhance operational performance and reduce risk.

Champion innovation and leverage digital solutions, analytics, and emerging technologies to improve business outcomes.

Support strategic transformation initiatives and organizational change efforts.
**Leadership & Talent Development**
Lead, coach, and develop a team of billing professionals.

Foster a culture of accountability, collaboration, continuous learning, and service excellence.

Establish clear performance expectations and provide ongoing coaching, feedback, and development opportunities.

Support workforce planning, succession planning, and employee engagement initiatives.

Create an inclusive environment where team members can grow and contribute to organizational success.
**Required Qualifications:**
Bachelor's degree in Finance, Accounting, Business Administration, Commerce, Economics, Mathematics, Data Analytics, or a related field.
3-5 years of progressive leadership experience in financial operations, billing, accounting, client financial administration, insurance operations, banking, or a related industry.
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**Preferred Qualifications:**
Experience leading teams in a fast-paced, high-volume operational environment.

Robust understanding of financial controls, reconciliations, risk management, and operational governance.

Demonstrated ability to lead change and implement process improvements.

Strong analytical and problem-solving skills with the ability to make sound decisions in complex situations.

Excellent communication, relationship management, and stakeholder engagement skills.
**When you join our team:**
We'll empower you to learn and grow the career you want.

We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

As part of our global team, we'll support you in shaping the future you want to see.
**#LI-HYBRID**
The role being advertised is an existing vacancy.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor.

Para obtener más información acerca de nosotros, visite
http://www.manulife.com .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad.

Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas.

Estamos comprometidos con la equidad en las contrataciones, la retención de talento,



el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.

Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo.

Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud.

Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes.

Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a
[email protected] .
**Referenced Salary Location**
Waterloo, Ontario
**Modalidades de Trabajo**
Híbrido
**Salary range is expected to be between**
$70,500.00 CAD - $117,500.00 CAD
Los empleados también tienen la oportunidad de participar en programas de incentivos y recibir una compensación vinculada al rendimiento empresarial e individual.

El salario real variará según las condiciones del mercado local, la geografía y factores relacionados con el puesto como conocimientos, habilidades, requerimientos, experiencia y educación/formación.

Si solicitas este puesto fuera de tu ubicación principal, por favor escríbenos a
[email protected]
para conocer el rango salarial correspondiente a tu ubicación.

Manulife ofrece a los empleados aptos una amplia variedad de beneficios personalizables, entre ellos, beneficios de salud, odontológicos, de salud mental, oftalmológicos, por discapacidad a corto y a largo plazo, cobertura de seguro de vida y por muerte accidental y desmembramiento, adopción/subrogación y bienestar, y planes de asistencia al empleado/familiar.

También ofrecemos a los empleados admisibles varios planes de ahorro para la jubilación (incluidos planes de pensiones y un plan mundial de propiedad de acciones con contribuciones equivalentes del empleador) y recursos de asesoramiento y educación financiera.

Nuestro generoso programa de tiempo libre remunerado en Canadá incluye feriados, vacaciones, días personales y días por enfermedad, y ofrecemos la gama completa de ausencia laboral reglamentaria.

Si se está postulando para este puesto en los EE. UU., póngase en contacto con
[email protected]
para obtener más información sobre las disposiciones relativas al tiempo libre remunerado específicas de EE. UU.

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For more information, please refer to our personal information collection statement (https://careers.manulife.com/global/en/talentacquisitionprivacystatement) .

📌 Manager - Administrative Services Only (ASO) Billing (Montreal)
🏢 Manulife
📍 Montreal