Job Description
Insight Global is seeking a Trilingual Payroll Client Manager to join one of our client's growing payroll operations team.

This individual will manage a portfolio of client accounts while serving as the key liaison between clients, payroll teams, and internal stakeholders.

This is not a hands-on payroll processing role.

Instead, the Payroll Client Manager will oversee payroll operations, provide guidance and support to Payroll Analysts, manage client relationships, resolve escalations, and ensure service delivery excellence across assigned accounts.

Success in this role will come from strong leadership, customer service, problem-solving, and the ability to perform effectively in a fast-paced environment.

The ideal candidate is someone who enjoys leading people, building strong client relationships, navigating complex situations, and helping teams succeed.

While payroll knowledge is important, deep payroll calculation expertise is not required.

We may use artificial intelligence tools to assist with the screening, assessment, or selection of potential applicants for this position.

Skills and Requirements
Fluent in English, Spanish, and Portuguese (written and verbal).

Previous experience in a leadership capacity (Supervisor, Team Lead, Coordinator, Senior Analyst, or similar), with a proven ability to coach, guide, and support team members.

Strong customer service and client-facing experience, including managing stakeholder relationships, escalations, and difficult conversations.

Solid analytical, problem-solving, and decision-making skills,



with the ability to remain calm and effective in fast-paced, high-pressure environments.

Working knowledge of payroll operations and processes, combined with a proactive, accountable mindset and a willingness to learn and take ownership of urgent business needs.

Experience working in a payroll services, workforce management, HR services, or BPO/shared services environment.

Previous experience supporting payroll operations, payroll teams, or payroll service delivery.

Experience working with SLAs, operational metrics, quality assurance, and process improvement initiatives.

Experience with Dayforce or other payroll/HCM platforms.

Payroll certification, benefits certification, or a Bachelor's degree (or equivalent combination of education and experience).

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day.

We are an equal employment opportunity/affirmative action employer that believes everyone matters.

Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].

📌 Trilingual Payroll Client Manager- INTL MEXICO (North York)
🏢 Insight Global
📍 North York