Pay Range: $30.00hr - $35.00hr

Job Overview:

Perform a variety of administrative and clerical tasks. Duties of the Administrative Assistant include providing support to managers and employees, assisting with daily office needs, and managing various administrative activities.

Responsibilities:

- Serve as primary contact for phone and email inquiries from educators, operators, parents, stakeholders, and the public.
- Provide accurate, timely, and respectful responses; assess urgency, manage high call volumes, respond to repetitive questions from callers, and de-escalate difficult situations.
- Explain certification requirements, policies, procedures, assessment processes, and upgrading options.
- Assess Canadian and international educational credentials against child care staff certification standards.
- Review programs of study and make certification decisions or recommendations in alignment with legislation and policy.
- Manage first-level certification appeals; confirm, revise, or escalate decisions as required.
- Review and process staff qualification exemptions within assigned authority.
- Accurately enter, maintain, and review client data in information systems.
- Open, update, and manage client files; verify documents for completeness and accuracy.
- Monitor system data quality and identify issues requiring referral or follow-up.
- Provide administrative support including file management, scanning, data entry,



correspondence, and document processing.
- Assist clients and staff with forms, online applications, and document submission.
- Support training and development of new assessors and administrative staff; assist with reassessments.
- Liaise with educational institutions, assessment bodies, and other jurisdictions to verify credentials.
- Maintain relationships with organizations delivering orientation courses.
- Contribute to system testing, process improvements, and development of guides, forms, certificates, and communication materials.

Requirements:

- High School Diploma or GED.
- At least 3 years of experience proofreading and formatting Word documents in a professional work setting.
- At least 3 years of experience with accurate data processing and data entry.

Preferred Qualifications:

- Relevant post-secondary education in office administration, including degrees, diplomas, or certificates.
- At least 3 years of demonstrated experience collaborating on cross-functional teams to meet critical, time-sensitive deadlines and communicating with diverse audiences.
- At least 3 years of experience reviewing and analyzing document content.
- At least 3 years of experience working in a call center workplace responding to inquiries via phone or email and tracking detailed notes in a call tracking system.

📌 Intermediate Administrative Assistant (Edmonton)
🏢 Cynet Systems
📍 Edmonton