Who we are: Johnson Controls is global leader in smart, healthy, and sustainable buildings.

Build your best future with the Johnson Controls team Who we are: Johnson Controls is global leader in smart, healthy, and sustainable buildings. Our mission is to reimagine the performance of buildings to serve people, places, and the planet. Join a winning team that enables you to build your best future Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away What We Offer

Competitive salary Paid vacation/holidays/sick time Comprehensive advantages package including 401K, medical, dental, and vision care On-the-job/cross-training opportunities Encouraging and collaborative team environment Dedication to safety through our Zero Harm policy About the job

At Johnson Controls, we’re shaping the future to create a world that’s safe, comfortable, and sustainable. Our global team creates cutting-edge, integrated solutions to make cities more connected and buildings more intelligent. We are passionate about improving the way the world lives, works, and plays. The future requires bold ideas, an entrepreneurial mind‑set and collaboration across boundaries. You need a career focused on tomorrow. Tomorrow needs you. We offer you a highly creative and promising industry in an international environment.



In this role you are given the responsibility to shape our common future business. What You Will Do

OpenBlue is a complete suite of AI-enabled smart building software solutions that delivers impactful outcomes in energy efficiency and sustainability, equipment uptime, facilities team productivity, workplace planning, and workplace experiences that combines Johnson Controls’ 140 years of building expertise with cutting‑edge technology. We are seeking an OpenBlue Customer Advisor to partner with customers to deliver value. You will drive successful outcomes for customers and serve as a key consultant throughout the entire customer lifecycle. This is a great opportunity for someone who likes a challenge, is comfortable with a start‑up environment in a large company, and open to growing the position as we grow as our business. How You Will Do It

Responsible for end-to-end delivery of customer value for OpenBlue solutions Customer Onboarding

Participate in initial project kick-off calls Understand customer personas, end users, use cases and goals Ask questions to become deeply familiar with your customers’ businesses challenges Train end users on the OpenBlue customer value framework and success metrics to be measured Share product training resources and technical support processes Validate the completion of scope as per contract and customer needs Provide customers with a guided product tour after delivery

Adoption





Become a trusted advisor by helping customers to understand and use the product to achieve business outcomes, including end users as well as internal and external channel partners Monitor product usage analytics and provide feedback to customers Establish 30-60-90 day check-ins for new customers followed by regular touchpoints to discuss adoption, issues, and value creation

Advocacy (Build trust / transparency)

Review any open issues / technical support tickets with customers Provide initial triage, basic support, and customer training to resolve problems quickly, leveraging technical support teams as needed Monitor customer health and value delivered; Conduct Net Promoter Score (NPS) surveys and ensure all feedback loops are closed Participate in Customer Business Reviews (QBRs) in partnership with digital commercial account managers Serve as the voice of the customer and share feedback with Product Management and Commercial teams on how we can better serve customers

Retention and Growth

Ensure we are meeting customers’ definition of success Identify other opportunities to provide value Drive new business growth by earning favorable customer references

What you will need

Required Bachelor's degree in engineering, business, or a related field. Minimum 5+ years recent experience in HVAC systems, building automation systems, energy management solutions, facility management, or building maintenance services. Hands‑on experience working with installation, deployment, or use of Operational Technologies (OT) in medium to large facilities. Experience delivering user training, product demonstrations, and addressing operational questions to drive end result

📌 Energy Manager (Richmond Hill)
🏢 Johnson Controls
📍 Richmond Hill