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This position provides leadership to a designated territory in support of a key integrated facilities services (IFS) account in North America.

The Key Account Manager works closely with the Key Account Director to align the account for maximum success while upholding the firm’s long-held, core values. He/She/They serves as the visible lead director of a specific account within North America and foster a business environment that is both, nurturing internally, and competitive with the market externally.

Success Criteria

Full ownership of a territory for a key account in North America, while working with national and global leadership to ensure world-class delivery of service(s)

Ensuring immediate stabilization as a foundation for strong, continuous client relationships

Account development, sustainability, growth, and retention

Operational development and account transformation

High customer satisfaction scores

A clear vision on solutions and problem solving combined with strong communication skills and the ability to work with people from different backgrounds, cultures, and professional levels

Providing strong leadership across the accounts

Ensuring quality and timeliness of service delivery in accordance with contractual terms

Participating in presentations and negotiations

Participate and embrace the development opportunities

Key Areas of Collaboration and Influence





Communicate effectively with colleagues within the Business Unit and across the company so that information is disseminated effectively and participate in project groups and meetings as required

Promote the IFS model within the ISS community

Transfer best practice

Use the account to promote and further develop ISS

Ideal Candidate Experience

Bachelor’s degree in Business or Engineering is ideal; Master’s degree is highly preferred

A minimum of seven (7) years in Facility Management or other integrated facilities industries, including a minimum of seven (5) years of experience running businesses with direct P&L; responsibility is desired

Manufacturing or Retail environment experience is ideal

Proven, visible, open, and engaging leadership style

Proven experience designing and executing complex business strategies

Ability to multi-task

Ability to manage and engage flat organization

Must possess the highest caliber organizational, planning, and supervising skills

Must be proficient and experienced in developing comprehensive reports

Must be decisive and able to make timely yet informed, sound business decisions

Must possess solid written and verbal communication skills and be a clear, strategic thinker

Ability to interpret complex data and translate it into actionable, profitable business results

Ability to uphold the highest ethical standards. Must be an executive of high integrity





Strong business acumen and financial savvy

Results-driven

Effective, professional negotiation skills

Ability to understand complex relational dynamics and navigate professionally and effectively

Key Accountabilities

Meet on a regular basis with key customers, partners, and vendors to build strong relationships; continually serve as a visible and accessible resource for them at all times

Set short - and long - term goals and define the strategies and design the roadmap for achieving them; the KAD will be directly involved in preparing budgets

Identify and implement sound, profitable business strategies and best practices for the account

Conduct routine meetings with department heads and stakeholders to review the corporate goals and clearly communicate the target objectives

Ensure all team members are equipped for and engaged with the vision of being the world’s greatest service organization

Lead a specific account within the North American business model and serve as account’s most highly visible company executive with customers and partners

Lead the implementation of new innovations at the account and share with the North American team.

Assist in designing the strategic road map – incorporating all budgeting and milestones – and then, lead the plan to successful implementation

Lead the preparation and management of all account budgets

Assess talent across the entire account business and establish go-forward plan with respect to mentoring and monitoring key staff and measuring and evaluating their performance according to mandated standards

Establish succe

📌 Key Account Manager (Mississauga)
🏢 ISS Facility Services - North America
📍 Mississauga