Client Location: Toronto, ON (5 days onsite per week): 7.25 hours/day between 8:00 AM and 5:00 PM, Monday to Friday)

Engagement Model:

Professional Services Engagement - B2B (Incorporated Entities Only)

Note on Assignment Type

This position is provisionally

Onsite , requiring

7.25 hours per calendar day

between

8:00 AM and 5:00 PM , Monday to Friday (excluding breaks). Conditions may change based on organizational requirements and at the discretion of the Hiring Manager.

Must-haves:

Development experience with ServiceNow portals and Customer Service Management (CSM)

Nice to have

ServiceNow Certified Implementation Specialist - Vulnerability Response (CIS-VR)

Preferred

Provide operational support, deployment coordination, change management, and documentation as required for development or administration-related work for Service Now

Skills:

Experience and Skill Set Requirements

ServiceNow Development (40%)

Experience developing custom applications, workflows, integrations, automation solutions, and platform enhancements.

Strong understanding of SDLC, Agile/DevOps methodologies, testing, deployment, and code management practices.

Ability to design, develop, support, and continuously improve scalable ServiceNow solutions that meet business and operational requirements.

ServiceNow Architecture, Strategy & Roadmap (30%)

5+ years of ServiceNow platform experience, including 3-5 years in solution architecture and platform governance roles.

Demonstrated experience developing ServiceNow roadmaps, architecture standards, and platform modernization strategies aligned to business objectives.





Strong knowledge of ServiceNow platform architecture, CSDM, CMDB, integrations, data models, security, and governance.

Experience leading solution design, architecture reviews, technical governance, and platform transformation initiatives.

Ability to translate business requirements into scalable, sustainable, and future-state ServiceNow solutions.

Knowledge of ServiceNow AI, Automation Engine, Predictive Intelligence, Virtual Agent, and emerging platform capabilities.

ServiceNow System Administration (30%)

5+ years of experience administering ServiceNow in complex enterprise environments.

Experience managing platform upgrades, patching, release management, cloning, security, and instance health.

Strong knowledge of user administration, roles, groups, access controls, system configuration, and platform governance.

Experience ensuring platform availability, performance, reliability, and operational excellence.

Certifications Preferred

ServiceNow Certified Implementation Specialist (ITSM, ITOM, Security Operations, IRM, or equivalent)

ServiceNow Certified Technical Architect (CTA) considered a strong asset

ITIL v4 Foundation or higher certification

Accessibility:

At Akkodis, part of The Adecco Group, our purpose is easy: to make the future work for everyone. We live our values, Passion, Collaboration, Inclusion, Courage, and Customers at Heart, by fostering a workplace where diversity is celebrated and every voice matter. We encourage applications from individuals of all backgrounds and identities. Together, we're making the future work for everyone.

📌 Software Developer (Toronto)
🏢 Akkodis
📍 Toronto